Profession department store manager

Department store managers plan, organise, direct and control the activities of a department store, following the company guidelines.

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Tasks department store manager

• Formulate policies and operating procedures for the store, following the company guidelines.
• Plan and organise store activities.
• Assign tasks to staff and delegate responsibilities.
• Prepare budgets and approve budget expenditures, and determine prices and discount rates.
• Perform human resources activities, including recruitment and dismissal of staff.
• Supervise and monitor staff performance.
• Ensure that adequate reserves of merchandise are held, and that stock keeping is carried out efficiently.
• Liaise with other managers and staff, e.g. to provide information about merchandise, procedures, performance and new initiatives, to organise special promotions, etc.
• Handle customer complaints, comments and queries regarding sales and service.
• Ensure standards for quality, customer service, health and safety and security are met.
• Analyse and interpret customer preferences, market trends, competitors' activities and operational records, and initiate changes to increase sales and improve efficiency.
• Promote the store locally by liaising with the community, newspapers, schools, etc.

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