Profession travel agency clerk

Travel agency clerks plan and sell transportation and accommodation to travel agency customers. They determine, with the customer, the destination, modes of transportation, travel dates, costs, and accommodation required.

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Tasks travel agency clerk

• with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodation required.
• customers on travel options, tour packages, insurances, etc. and provide travel information.
• costs of travel and accommodation, using calculator, computer, carrier tariff and hotel rate books, or quote package tour prices.
• bookings (e.g. sell tickets and package tours to customers or book hotels) using computer or telephone.
• or request transportation carrier tickets, using for example a computer printer system or a system link to travel carrier.
• payment for transportation and accommodation from customers, and maintain records of bookings and payments.
• bookings and notify customers about issues such as luggage limits, insurance, medical, passport, visa and currency requirements, and provide customers with brochures and publications containing travel information.
• customers with changes to travel plans.
• with complaints.
• clerical and administrative work, e.g. maintain customer database.
• contacts with customers, providers and service companies.
• efforts to meet sales targets by developing and promoting marketing strategies (e.g. special offers, special conditions for frequent travellers and companies, and promotion of particular destinations, tour packages, etc.).

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