Profession ATM repair technician

ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients' location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.

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Personality Type

  • Realistic / Conventional
  • Realistic / Investigative

Knowledge

  • Electronics

    The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

  • Security threats

    Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.

  • Mechanical tools

    Understand machines and tools, including their designs, uses, repair, and maintenance.

  • ATM systems

    The different technologies, software, hardware and operations that are used or can be found in automated teller machines.

Skills

  • Repair equipment on site

    Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.

  • Perform maintenance on installed equipment

    Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.

  • Use repair manuals

    Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.

  • Prioritise tasks

    Organise tasks according to their priority.

  • Replace defect components

    Remove defective parts and replace them with functioning components.

  • Identify security threats

    Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Provide customer information related to repairs

    Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Lift heavy weights

    Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Optional knowledge and skills

make independent operating decisions perform services in a flexible manner issue sales invoices drive vehicles work ergonomically manage schedule of tasks order supplies work in shifts apply technical communication skills clean equipment information confidentiality disassemble machines communicate by telephone assemble machines secure working area install software maintain records of maintenance interventions report to the team leader administer appointments show social competences