Profession ICT business analyst

ICT business analysts are in charge of analysing and designing an organisation's processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.

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Personality Type

  • Investigative / Realistic
  • Social / Investigative

Knowledge

  • Business process modelling

    The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.

  • Business requirements techniques

    The procedures required to identify and analyse business and organisational needs.

  • Product usage risks analysis

    The methods to analyse product associated risks, in possible customer environment, their magnitude, consequences and likely outcomes in order to mitigate them by warning messages, safety instructions and maintenance support.

  • Legal requirements of ICT products

    The international regulations related to the development and use of ICT products.

Skills

  • Identify legal requirements

    Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.

  • Analyse business processes

    Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.

  • Create business process models

    Develop formal and informal descriptions of the business processes and the organisational structure by using business process models, notations and tools.

  • Implement strategic planning

    Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

  • Provide cost benefit analysis reports

    Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.

  • Analyse business requirements

    Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.

  • Apply change management

    Manage development within an organisation by anticipating changes and making managerial decisions to ensure the members involved are minimally disturbed.

  • Propose ICT solutions to business problems

    Suggest how to solve business issues, using ICT means, so that business processes are improved.

  • Identify customer requirements

    Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.

  • Interact with users to gather requirements

    Communicate with users to identify their requirements and collect them. Define all relevant user requirements and document them in an understandable and logical way for further analysis and specification.

  • Define technical requirements

    Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

  • Translate requirement concepts into visual design

    Develop visual design from given specifications and requirements, based on the analysis of the scope and target audience. Create a visual representation of ideas such as logos, website graphics, digital games and layouts.

  • Analyse the context of an organisation

    Study the external and internal environment of an organisation by identifying its strengths and weaknesses in order to provide a base for company strategies and further planning.

Optional knowledge and skills

unstructured data internal risk management policy manage ict project organisational resilience information extraction execute analytical mathematical calculations innovation processes business ict systems design process business strategy concepts ict market cloud technologies systems development life-cycle information architecture decision support systems information categorisation provide user documentation business intelligence visual presentation techniques