Profession ICT capacity planner

ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.

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Personality Type

  • Realistic / Enterprising


  • ICT infrastructure

    The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.

  • Statistical analysis system software

    Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.

  • Crowdsourcing strategy

    The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.

  • Insourcing strategy

    The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.

  • ICT capacity planning strategies

    The methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts and taking into account constraints such as quality problems, delays and material handling.

  • Outsourcing strategy

    The high level planning for managing and optimising external services of providers to execute business processes.


  • Perform business analysis

    Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business' needs and determining areas of opportunity.

  • Analyse business requirements

    Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.

  • Ensure adherence to organisational ICT standards

    Guarantee that the state of events is in accordance with the ICT rules and procedures described by an organisation for their products, services and solutions.

  • Provide cost benefit analysis reports

    Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.

  • Develop financial statistics reports

    Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.

  • Perform resource planning

    Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

  • Carry out statistical forecasts

    Undertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.

  • Plan ICT capacity

    Schedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.

  • Apply company policies

    Apply the principles and rules that govern the activities and processes of an organisation.

  • Forecast workload

    Predict and define workload needed to be done in a certain amount of time, and the time it would take to perform these tasks.

  • Improve business processes

    Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.

Optional knowledge and skills

cloud technologies resource description framework query language sparql n1ql ldap perform project management design database scheme mdx execute ict audits labour legislation provide user documentation provide ict consulting advice coordinate technological activities create solutions to problems business process modelling design process ict security standards create database diagrams xquery use different communication channels ict process quality models manage ict system deployment collect customer feedback on applications systems development life-cycle query languages perform ict troubleshooting linq use scripting programming administer ict system