Profession ICT consultant

ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.

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Personality Type

  • Investigative / Realistic
  • Social / Investigative

Knowledge

  • Visual presentation techniques

    The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.

  • Legal requirements of ICT products

    The international regulations related to the development and use of ICT products.

  • ICT system integration

    The principles of integrating ICT components and products from a number of sources to create an operational ICT system, techniques which ensure interoperability and interfaces between components and the system.

  • ICT sales methodologies

    The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.

Skills

  • Manage ICT project

    Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.

  • Define technical requirements

    Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

  • Identify customer requirements

    Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.

  • Keep up with the latest information systems solutions

    Gather the latest information on existing information systems solutions which integrate software and hardware, as well as network components.

  • Optimise choice of ICT solution

    Select the appropriate solutions in the field of ICT while taking into account potential risks, benefits and overall impact.

  • Analyse software specifications

    Assess the specifications of a software product or system to be developed by identifying functional and non-functional requirements, constraints and possible sets of use cases which illustrate interactions between the software and its users.

  • Verify formal ICT specifications

    Check capabilities, correctness and efficiency of intended algorithm or system to match certain formal specifications.

  • Manage contracts

    Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.

  • Provide ICT consulting advice

    Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.

  • Provide user documentation

    Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.

  • Create project specifications

    Define the workplan, duration, deliverables, resources and procedures a project has to follow to achieve its goals. Describe project goals, outcomes, results and implementation scenarios.

  • Solve ICT system problems

    Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

  • Analyse ICT system

    Study the activity and performance of information systems in order to model their usage and weaknesses, specify purpose, architecture and services and discover operations and procedures for accomplishing them most efficiently.

  • Manage changes in ICT system

    Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.

  • Manage standard enterprise resource planning system

    Collect, manage and interpret data relevant for companies related to shipping, payment, inventory, resources and manufacturing using specific business management software. Such software as Microsoft Dynamics​, SAP ERP, Oracle ERP.

  • Monitor system performance

    Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.

Optional knowledge and skills

manage ict change request process hardware components interact with users to gather requirements keep task records ict project management methodologies software components libraries agile project management ict process quality models identify ict user needs emergent technologies lean project management process-based management systems development life-cycle maintain relationship with customers copyright legislation