Profession ICT documentation manager

ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They schedule, control and direct the resources, people, funding and facilities of the documentation department (including establishing budgets and timelines, risk analysis and quality management). They also develop documentation standards, structuring methods and media concepts to effectively communicate product concepts and usage.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Business processes

    Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.

  • Legal requirements of ICT products

    The international regulations related to the development and use of ICT products.

  • ICT project management

    The methodologies for the planning, implementation, review and follow-up of ICT projects, such as the development, integration, modification and sales of ICT products and services, as well as projects relating technological innovation in the field of ICT.

  • Content development processes

    The specialised techniques used to design, write, compile, edit and organise digital content, such as text, graphics and videos for publishing purposes.

  • Industrial software

    The selection of software that aids in estimating, managing and scheduling industrial processes such as design, work flow and production improvement.

Skills

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Manage human resources

    Conduct employee recruitment, helping employees to develop their personal and organisational skills, knowledge, and competencies as well as providing feedback and performance appraisals. It includes motivating employees, by implementing rewarding systems (managing pay and benefit systems) in order to maximise employee performance with regard to employer's strategic objectives.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Disseminate internal communications

    Disseminate internal communications using the different communication channels that a company has at its disposal.

  • Manage information sources

    Identify relevant internal and external information sources and providers. Organise the information workflow and define information deliverables.

  • Develop technological improvement strategies

    Create plans for the development and implementation of strategies which facilitate improvements in technological projects and in the efficiency of the project's procedures, taking into account analyses and relevant regulations.

  • Develop information standards

    Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

  • Manage content metadata

    Apply content management methods and procedures to define and use metadata concepts, such as the data of creation, in order to describe, organise and archive content such as documents, video and audio files, applications and images.

  • Manage content development projects

    Plan and implement the creation, delivery and management of digital or printed content, develop a system that describes the entire editorial content development and publishing process and use ICT tools to support the process.

  • Provide guidelines for content development

    Develop standards and structures for content development such as formats, styles, layout, structures, content types, terminology, XML and DITA. Implement them in document type definitions and apply them during work process and evaluate results in light of established standards.

  • Perform resource planning

    Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

  • Identify legal requirements

    Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.

Optional knowledge and skills

develop media strategy manage localisation usability engineering plan digital marketing monitor technology trends supplier management insourcing strategy document management identify market requirements for documentation outsourcing strategy maintain relationship with suppliers set quality assurance objectives systems development life-cycle track key performance indicators quality assurance methodologies apply change management identify ict user needs ict help platforms crowdsourcing strategy