Profession ICT presales engineer

ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Realistic

Knowledge

  • Customer segmentation

    The process whereby a target market is divided into specific sets of consumers for further market analysis.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Business intelligence

    The tools used to transform large amounts of raw data into relevant and helpful business information.

  • ICT sales methodologies

    The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.

Skills

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Perform market research

    Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

  • Develop revenue generation strategies

    Elaborate methodologies through which a company markets and sells a product or service to generate income.

  • Apply conflict management

    Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

  • Comply with legal regulations

    Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.

  • Keep up to date on product knowledge

    Gather the latest information on developments related to the existing or supported products, methods or techniques.

  • Prepare technical reports

    Prepare technical reports that describe results and processes of scientific or technical research, or assess its progress. These reports help researchers to keep up to date with recent findings.

  • Define technical requirements

    Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.

Optional knowledge and skills

apply statistical analysis techniques software components libraries set sales goals hardware components suppliers develop account strategy emergent technologies produce sales reports market pricing use different communication channels deliver a sales pitch perform project management identify training needs supervise sales activities hardware components ict system user requirements implement marketing strategies digital marketing techniques software components suppliers coordinate technological activities sas language ict market statistical analysis system software