Profession ICT usability tester

ICT usability testers ensure compliance with requirements and strive for optimal usability within the software engineering cycle phases (analysis, design, implementation, and deployment). They also work closely with users (analysts) to research for and document user profiles, analyse tasks, workflows, and user scenarios.

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Personality Type

  • Conventional / Investigative

Knowledge

  • Human-computer interaction

    The study of the behaviour and interaction between digital devices and human beings.

  • Levels of software testing

    The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.

  • Behavioural science

    The investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.

  • Application usability

    The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.

Skills

  • Report test findings

    Report test results with a focus on findings and recommendations, differentiating results by levels of severity. Include relevant information from the test plan and outline the test methodologies, using metrics, tables, and visual methods to clarify where needed.

  • Test for emotional patterns

    Discern patterns in the emotions of individuals by using various tests in order to understand the causes of these emotions.

  • Provide software testing documentation

    Describe software testing procedures to technical team and analysis of test outcomes to users and clients in order to inform them about state and efficiency of software.

  • Replicate customer software issues

    Use specialised tools to replicate and analyse the conditions that caused the set of software states or outputs reported by the customer in order to provide adequate solutions.

  • Conduct research interview

    Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.

  • Measure software usability

    Check the convenience of the software product for the end user. Identify user problems and make adjustments to improve usability practice. Collect input data on how users evaluate software products.

  • Assess users' interaction with ICT applications

    Evaluate how users interact with ICT applications in order to analyse their behaviour, draw conclusions (for instance about their motives, expectations and goals) and improve applications' functionalities.

  • Execute ICT user research activities

    Perform research tasks such as recruitment of participants, scheduling of tasks, collecting of empirical data, data analysis and production of materials in order to assess the interaction of users with an ICT system, program or application.

  • Use experience map

    Examine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.

  • Address problems critically

    Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

  • Execute software tests

    Perform tests to ensure that a software product will perform flawlessly under the specified customer requirements, using specialised software tools. Apply software testing techniques and tools in order to identify software defects (bugs) and malfunctions.

  • Create website wireframe

    Develop an image or set of images that display the functional elements of a website or page, typically used for planning a website's functionality and structure.

  • Test for behavioural patterns

    Discern patterns in the behaviour of individuals by using various tests in order to understand the causes of their behaviour.

Optional knowledge and skills

resource description framework query language tools for ict test automation debug software ict project management methodologies sparql lean project management manage schedule of tasks unstructured data develop automated software tests php process-based management use markup languages ldap ajax javascript web programming cognitive psychology develop ict test suite mdx conduct ict code review query languages agile project management n1ql design user interface visual presentation techniques ict debugging tools xquery use scripting programming linq