Profession academic support officer

Academic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educational programmes are provided to under-represented students with academic or personal issues. They also organise several social activities throughout the academic year.

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Personality Type

  • Social / Artistic
  • Social / Investigative

Knowledge

  • Assessment processes

    Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.

  • Curriculum objectives

    The goals identified in curricula and defined learning outcomes.

  • Project management

    Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

Skills

  • Communicate with youth

    Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.

  • Counsel students

    Provide assistance to students with educational, career-related or personal issues such as course selection, school adjustment en social integration, career exploration and planning, and family problems.

  • Oversee extra-curricular activities

    Supervise and potentially organise educational or recreational activities for the students outside of mandatory classes.

  • Guarantee students' safety

    Ensure all students falling under an instructor or other person’s supervision are safe and accounted for. Follow safety precautions in the learning situation.

  • Manage access programmes

    Monitor and regulate the access courses offered to underrepresented students to develop their skills to prepare them for university. Analyse the efficiency of these educational programmes and apply changes to them if necessary.

  • Cooperate with education professionals

    Communicate with teachers or other professionals working in education in order to identify needs and areas of improvement in education systems, and to establish a collaborative relationship.

  • Support children's wellbeing

    Provide an environment that supports and values children and helps them to manage their own feelings and relationships with others.

  • Assess students

    Evaluate the students' (academic) progress, achievements, course knowledge and skills through assignments, tests, and examinations. Diagnose their needs and track their progress, strengths, and weaknesses. Formulate a summative statement of the goals the student achieved.

  • Tackle issues that block academic progress

    Address the issues that can block a pupil`s school progress, such as social, psychological, emotional or physical difficulties, through counselling and intervention methods.

  • Show consideration for student's situation

    Take students' personal backgrounds into consideration when teaching, showing empathy and respect.

  • Assist in the organisation of school events

    Provide assistance in the planning and organisation of school events, such as the school's open house day, a sports game or a talent show.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Identify education needs

    Identify the needs of students, organisations and companies in terms of provision of education in order to aid in the development of curricula and education policies.

  • Coordinate educational programmes

    Plan and coordinate educational and public outreach programs such as workshops, tours, lectures and classes.

  • Write work-related reports

    Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

  • Recruit student ambassador

    Assess, recruit, and train new student ambassadors who act as a link between the educational institution and other communities.

  • Tutor students

    Provide private, supplementary instruction to students individually to enhance their learning. Support and mentor students who struggle with a certain subject or who have learning difficulties.

Optional knowledge and skills

communication monitor student's behaviour school psychology provide information on study programmes liaise with educational staff learning difficulties promote social awareness promote education course education law university procedures liaise with educational support staff electronic communication teach university class work with virtual learning environments give constructive feedback customer service

Common job titles

  • School culture coordinator/dean of students
  • Security guard ii
  • Head of office, political affairs [temporary]
  • University ombuds, office of the president
  • Online director of student services
  • Grants officer
  • Awards administrator, office of sponsored programs
  • Secretary for school of education
  • Associate general counsel, office of the general counsel
  • Financial aid & scholarship officer i/ii