Profession cabin crew manager
Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers' expectations and for the application of safety regulations on board the plane.
Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.
- Enterprising / Conventional
- Realistic / Social
- Airport planning
Know airport planning for different types of aircrafts; use that information to mobilise resources and people in order to handle the aircrafts while they are in the airport.
- Common aviation safety regulations
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.
- Air transport law
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
- Aviation English
The de facto international language of civil aviation in English, used in actual situations on board aircraft, in airports, and elsewhere in the aviation chain.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Deal with challenging work conditions
Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.
- Inspect cabin service equipment
Inspect cabin service equipment, such as trolleys and catering equipment, and safety equipment such as life jackets, inflatable life rafts, first-aid kits, skiff emergency packs, emergency flashlights, and hand-held radios. Record inspections in logbooks.
- Carry out pre-flight duties
Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.
- Execute flight plans
Listen to the briefing given by the captain or the crew manager; understand service requirements and apply the commissioned tasks in an appropriate manner.
- Handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Provide food and beverages
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
- Provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
- Manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Perform routine flight operations checks
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
- Process customer orders
Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.
- Follow verbal instructions
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
- Conduct full-scale emergency plan exercises
Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.
- Prepare flight reports
Prepare reports showing flight departure and arrival locations, passenger ticket numbers, food and drink inventories, condition of cabin equipment, and potential problems encountered by passengers.
- Communicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
- Sell souvenirs
Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.
- Handle stressful situations
Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
- Give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
- Deliver outstanding service
Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
- Analyse work-related written reports
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
Optional knowledge and skillsapply transportation management concepts show confidence geostationary satellites be friendly to passengers have computer literacy act reliably provide information to passengers use different communication channels maintain a hygienic working environment
Common job titles
- Repair station manager
- Sr. manager customer service
- Manager flight operations (mfo) - bd
- Fleet optimization manager
- Training coordinator
- Hotel manager
- Vice president of systems, operations control and planning
- Experienced flight attendant
- Manufacturing supervisor
- Manager field services