Profession Call centre manager

Call centre managers plan, direct and coordinate the provision of call centre services

Personality Type

• Enterprising / Investigative

Related professions call centre, service desk

• Call centre agent inbound
• Call centre agent outbound
• Client information worker, all other
• Contact centre information clerk
• Customer service representative
• Emergency centre telephonist
• Enquiry clerk
• First line supervisor call centre agents
• Survey or market research interviewer

Source: Sisyphus ODB