Profession camping ground manager

Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.

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Personality Type

Knowledge

  • Local area tourism industry

    The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

Skills

  • Manage inventory of camping supplies

    Oversee the inventory of camping equipment and supplies and take care of maintenance and the repair or replacement of equipment if required.

  • Supervise entertainment activities for guests

    Oversee camp programmes and activities such as games, sports and entertainment events.

  • Supervise camp operations

    Oversee the daily operations of a camp including guest departures and arrivals, cleanliness of washing facilities and the provision of food, drinks or entertainment.

  • Manage maintenance operations

    Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

  • Manage medium term objectives

    Monitor medium term schedules with budget estimations and reconciliation on a quarterly basis.

  • Procure hospitality products

    Acquire goods or services from an outside external source.

  • Ensure cross-department cooperation

    Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Schedule shifts

    Plan staff time and shifts to reflect the demands of the business.

  • Maintain camping facilities

    Keep campsites or areas for recreation, including maintenance and supply selection.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Manage budgets

    Plan, monitor and report on the budget.

  • Plan medium to long term objectives

    Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Manage inspections of equipment

    Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.

  • Manage guest support services

    Monitor guest services to ensure that clients have a positive feeling.

  • Develop strategies for accessibility

    Create strategies for a business to enable optimum accessibility for all clients.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Monitor work for special events

    Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.

  • Manage front operations

    Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.

Optional knowledge and skills

process reservations carry out end of day accounts train employees provide tourism related information develop working procedures coach employees process booking deal with departures in accommodation greet guests deal with arrivals in accommodation think analytically maintain customer records maintain customer service process payments