Profession chimney sweep supervisor

Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations.

Knowledge

• Fire safety regulations

  The legal rules to be applied for fire safety and fire prevention in a facility.

• Fire prevention procedures

  The regulations concerning fire and explosion prevention, and the equipment, systems and methods used in it.

• Ventilation systems

  The types of mechanical ventilation systems that permits the exchange and circulation of air.

• Domestic heating systems

  The modern and traditional heating systems alimented by gas, wood, oil, biomass, solar power and other renewable energy sources and their energy saving principles.

• Personal protective equipment

  Types of protective materials and equipment foreseen for various types of tasks such as general or specialised cleaning activities.

Skills

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Enforce safety procedures when working at heights

  Plan and prepare all documentation and equipment related to working at heights and its hazards in order to inform the workers under your supervision and instruct them how to work safely.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Report chimney defects

  Inform property owners and relevant authorities on any chimney malfunctions.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Train chimney sweeps

  Provide training and on the job instructions to newly hired chimney sweeps in order to align them with the company and industry's working standards and procedures.

• Perform resource planning

  Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.

• Enforce chimney sweeping quality standards

  Enforce and control the application of industry quality standards by chimney sweepers that are under your supervision.

• Examine ventilation system

  Check ventilation systems for operationality and fire safety.

• Coordinate the activities of chimney sweeps

  Plan and prepare the work schedule of chimney sweepers under your supervision, to achieve efficiency and respond to client demands and requests.

Optional knowledge and skills

Source: Sisyphus ODB