Profession chimney sweep supervisor
Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations.
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- Fire safety regulations
The legal rules to be applied for fire safety and fire prevention in a facility.
- Domestic heating systems
The modern and traditional heating systems alimented by gas, wood, oil, biomass, solar power and other renewable energy sources and their energy saving principles.
- Ventilation systems
The types of mechanical ventilation systems that permits the exchange and circulation of air.
- Fire prevention procedures
The regulations concerning fire and explosion prevention, and the equipment, systems and methods used in it.
- Personal protective equipment
Types of protective materials and equipment foreseen for various types of tasks such as general or specialised cleaning activities.
- Train chimney sweeps
Provide training and on the job instructions to newly hired chimney sweeps in order to align them with the company and industry's working standards and procedures.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Enforce chimney sweeping quality standards
Enforce and control the application of industry quality standards by chimney sweepers that are under your supervision.
- Coordinate the activities of chimney sweeps
Plan and prepare the work schedule of chimney sweepers under your supervision, to achieve efficiency and respond to client demands and requests.
- Examine ventilation system
Check ventilation systems for operationality and fire safety.
- Report chimney defects
Inform property owners and relevant authorities on any chimney malfunctions.
- Enforce safety procedures when working at heights
Plan and prepare all documentation and equipment related to working at heights and its hazards in order to inform the workers under your supervision and instruct them how to work safely.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Perform resource planning
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.