Profession community health worker

  • community health worker

Community and social service workers administer and implement a variety of social assistance programs and community services. They assist clients to deal with personal and social problems. They are employed by social service and government agencies, group homes, correctional facilities and other establishments.

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Personality Type

  • Social / Investigative

Tasks community health worker

  • Prepare intake records of clients.
  • Assess client, e.g. by gathering general background information.
  • Investigate clients' eligibility for social benefits, social programmes and community services.
  • Advise and assist recipients of social benefits.
  • Analyze clients' problems (financial, social and psychological) and develop strategies to solve them.
  • Provide counseling to clients.
  • Guide self-help groups to share experiences.
  • Assist community groups to plan and carry out self-help programmes.
  • Evaluate effectiveness of social programmes.
  • Consult and coordinate with the other professionals, such as other social service agencies.

Related professions social work

  • Addictions counsellor
  • Community centre worker
  • Family, child or marriage social worker
  • Mental health or abuse social worker
  • Parole officer
  • Probation officer
  • Recreation program worker for elderly
  • Recreation program worker for handicapped
  • Rehabilitation counsellor
  • Residential warden, house parent
  • School or youth social worker
  • Social welfare centre manager
  • Social work associate professional, all other
  • Social work or counselling professional, all other
  • Welfare worker


  • Legal requirements in the social sector

    The prescribed legislative and regulatory requirements in the social sector.

  • Community education

    Programs targeting the social development and learning of individuals in their own community, through a variety of formal or informal education methods.


  • Communicate with social service users

    Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

  • Provide social counselling

    Assist and guide social service users to resolve personal, social or psychological problems and difficulties.

  • Relate empathetically

    Recognise, understand and share emotions and insights experienced by another.

  • Apply knowledge of human behaviour

    Practice principles related to group behaviour, trends in society, and influence of societal dynamics.

  • Assess social service users' situation

    Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.

  • Review social service plan

    Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

  • Apply quality standards in social services

    Apply quality stardards in social services while upholding social work values and principles.

  • Build helping relationship with social service users

    Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

  • Deliver social services in diverse cultural communities

    Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

  • Maintain records of work with service users

    Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

  • Apply decision making within social work

    Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

  • Build community relations

    Establish affectionate and long-lasting relationships with local communities, e.g. by organising special programms for kindergarden, schools and for dissabled and older people, raising awareness and receiving community appreciation in return.

Optional knowledge and skills

assist disabled individuals to participate in community activities inform on the risks of substance and alcohol abuse deliver group sessions on nutrition assess clients' drug and alcohol addictions perform health assessment support individuals on nutrition changes contribute to continuity of health care manage health promotion activities assist families in crisis situations advise on pregnancy identify the health benefits of nutritional changes address public health issues empower social service users promote health and safety policies in health services advise on mental health promote social change manage social crisis advocate for social service users contribute to public health campaigns

Common job titles

  • Community health worker specialist
  • Community health worker
  • Community health worker-mnsure navigator
  • Community health in training (irving)
  • Community health worker (independent contractor)
  • Community health worker - fourth street clinic, salt lake city
  • Community health outreach worker i
  • Community health rep