Profession director of compliance and information security in gambling
Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee Information Security to ensure secure and safe use of all information technology associated in gambling.
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- Enterprising / Investigative
- Information security strategy
The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.
- Legal standards in gambling
The legal requirements, rules and limitations in gambling and betting activities.
- Responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
- Company policies
The set of rules that govern the activity of a company.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Ensure compliance with policies
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.
- Implement ICT risk management
Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company's risk strategy, procedures and policies. Analyse and manage security risks and incidents. Recommend measures to improve digital security strategy.
- Follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
- Handle game complaints
Resolve complaints regarding gaming operations.
- Manage gambling operation
Manage all aspects a gambling, betting or lottery operation. Deliver effective, efficient performance. Implement an effective rota and manage staff for the available products. Seek and develop knowledge of the industry, looking for opportunities, profit optimisation, margin and turnover in all areas of the company and make the appropriate business recommendations for implementation. Employ effective change management to effectively improve business performance.
- Apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
- Lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.