Profession director of compliance and information security in gambling

Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee Information Security to ensure secure and safe use of all information technology associated in gambling.

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Personality Type

  • Enterprising / Investigative

Knowledge

  • Company policies

    The set of rules that govern the activity of a company.

  • Responsible gambling

    The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.

  • Legal standards in gambling

    The legal requirements, rules and limitations in gambling and betting activities.

  • Information security strategy

    The plan defined by a company which sets the information security objectives and measures to mitigate risks, define control objectives, establish metrics and benchmarks while complying with legal, internal and contractual requirements.

Skills

  • Follow ethical code of conduct of gambling

    Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Lead a team

    Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.

  • Manage gambling operation

    Manage all aspects a gambling, betting or lottery operation. Deliver effective, efficient performance. Implement an effective rota and manage staff for the available products. Seek and develop knowledge of the industry, looking for opportunities, profit optimisation, margin and turnover in all areas of the company and make the appropriate business recommendations for implementation. Employ effective change management to effectively improve business performance.

  • Implement ICT risk management

    Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company's risk strategy, procedures and policies. Analyse and manage security risks and incidents. Recommend measures to improve digital security strategy.

  • Handle game complaints

    Resolve complaints regarding gaming operations.

  • Apply conflict management

    Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

  • Ensure compliance with policies

    To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.

Optional knowledge and skills

manage staff alter management speak different languages quality standards maintain operational standards analyse information processes manage gambling finances conduct content quality assurance

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