Profession elderly home manager

Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Social

Knowledge

  • Business management principles

    Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

  • Legal requirements in the social sector

    The prescribed legislative and regulatory requirements in the social sector.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Financial management

    The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.

  • Organisational policies

    The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.

  • Budgetary principles

    Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

  • Psychology

    The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

  • Social sciences

    The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

  • Company policies

    The set of rules that govern the activity of a company.

  • Personnel management

    The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.

  • Social justice

    The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

Skills

  • Apply quality standards in social services

    Apply quality stardards in social services while upholding social work values and principles.

  • Influence policy makers on social service issues

    Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

  • Apply decision making within social work

    Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

  • Work within communities

    Establish social projects aimed at community development and active citizen participation.

  • Promote social change

    Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.

  • Comply with legislation in social services

    Act according to policy and legal requirements in providing social services.

  • Advocate for social service users

    Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

  • Apply holistic approach within social services

    Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

  • Undertake continuous professional development in social work

    Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

  • Follow health and safety precautions in social care practices

    Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Perform public relations

    Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

  • Manage government funding

    Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

  • Review social service plan

    Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

  • Manage social crisis

    Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

  • Organise operations of residential care services

    Plan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry services, cooking and meals services and any other medical and nursing services required.

  • Relate empathetically

    Recognise, understand and share emotions and insights experienced by another.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Coordinate care

    Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services.

  • Work in a multicultural environment in health care

    Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

  • Monitor regulations in social services

    Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

  • Manage fundraising activities

    Initiate fundraising activities managing the place, teams involved, causes and budgets.

  • Build helping relationship with social service users

    Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Manage ethical issues within social services

    Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and - as applicable - international codes of ethics or statements of principles.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Apply socially just working principles

    Work in accordance with management and organisational principles and values focusing on human rights and social justice.

  • Report on social development

    Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

  • Maintain records of work with service users

    Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Communicate professionally with colleagues in other fields

    Communicate professionally and cooperate with members of the other professions in the health and social services sector.

  • Advocate for others

    Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

  • Manage personnel

    Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work environment.

  • Promote social awareness

    Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.

  • Use person-centred planning

    Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

  • Provide safeguarding to individuals

    Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

  • Prevent social problems

    Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

  • Consider economic criteria in decision making

    Develop proposals and take appropriate decisions taking into account economic criteria.

  • Liaise with colleagues

    Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.

  • Address problems critically

    Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

  • Perform risk analysis

    Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

  • Demonstrate leadership in social service cases

    Take the lead in the practical handling of social work cases and activities.

  • Manage budgets for social services programs

    Plan and administer budgets in social services, covering programmes, equipment and support services.

  • Delegate activities

    Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

  • Carry out social work research

    Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.

  • Evaluate social work program's impact

    Collect data to evaluate the impact of the program on the community.

  • Cooperate at inter-professional level

    Cooperate with people in other sectors in relation to social service work.

  • Analyse community needs

    Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Communicate with social service users

    Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Show intercultural awareness

    Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.

  • Deliver social services in diverse cultural communities

    Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

  • Evaluate staff performance in social work

    Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

Optional knowledge and skills

tend to elderly people older adults' needs contribute to protecting individuals from harm organise facility activities apply person-centred care strategies for handling cases of elder abuse palliative care plan allocation of space geriatrics manage accounts communication principles assess social service users' situation assist social service users with physical disabilities communicate with others who are significant to service users disability care promote inclusion involve service users and carers in care planning support social service users in skills management manage stress in organisation maintain the trust of service users recruit personnel accept own accountability oversee quality control government social security programmes evaluate older adults' ability to take care of themselves apply change management listen actively

Common job titles

  • Manager in training
  • Residential home manager
  • Administrator - house manager
  • Caregiver-house manager
  • Business office manager (bom)
  • Senior care options (sco) manager
  • Office manager / care coordinator
  • Home health care manager
  • Assisted living house manager - come work for a great company!