Profession facilities manager

Property agents arrange the sale, purchase, rental and lease of real property, usually on behalf of clients and on a commission basis.

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Personality Type

  • Enterprising / Investigative

Related professions real estate

  • Investment advisor

Knowledge

  • Facilities management in the organisation

    The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management and innovation procedures.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Fire safety regulations

    The legal rules to be applied for fire safety and fire prevention in a facility.

  • Electrical power safety regulations

    The compliance with safety measures which need to be taken during the installation, operation, and maintenance of constructions and equipment which function in the generation, transmission, and distribution of electrical power, such as the appropriate safety gear, equipment handling procedures, and preventive actions.

Skills

  • Oversee the facilities services budget

    Handle and control the expenditures and revenues from delivering the facilities management services and make sure the work is done within the foreseen budget.

  • Ensure compliance with noise standards

    Make sure that buildings, roads, air traffic, and events comply with local, national or international noise standards and regulations in order to minimise nuisance for the neighbouring residents.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Manage space utilisation

    Oversee the design and development of a plan for space and facility allocation that is based on user's needs and priorities.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Plan facilities management policies

    Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Strive for company growth

    Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.

  • Manage maintenance operations

    Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Inspect contracts for related grounds maintenance work

    Monitor and revise the contract services for activities such as pest control, snow or waste removal and oversee the work of contractors providing such services.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Manage logistics

    Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Carry out energy management of facilities

    Contribute to develop effective strategies for energy management and making sure that these are sustainable for buildings. Review buildings and facilities to identify where improvements can be made in energy efficiency.

  • Promote facilities management services

    Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.

  • Manage supplies

    Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

  • Liaise with managers

    Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

  • Inspect building systems

    Inspect buildings and building systems such as plumbing or electrical systems to confirm compliance with regulations and requirements.

  • Ensure equipment maintenance

    Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.

  • Plan buildings maintenance work

    Schedule maintenance activities of property, systems and services to be deployed in public or private buildings, according to the priorities and needs of the client.

  • Perform risk analysis

    Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

  • Ensure inspections of facilities

    Plan and make sure that a regular inspection system is in place to ensure they are fit for purpose and to prevent hazards and further risks.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

Optional knowledge and skills

building automation cleaning industry health and safety measures handle surveillance equipment recruit employees energy performance of buildings manage major incidents read standard blueprints accounting liaise with security authorities employment law contract law supply chain management apply procurement manage emergency evacuation plans create solutions to problems respond to burglar alarm systems energy market