Profession facilities manager

Property agents arrange the sale, purchase, rental and lease of real property, usually on behalf of clients and on a commission basis.

Personality Type

• Enterprising / Investigative

Related professions real estate

• Investment advisor

Knowledge

• Fire safety regulations

  The legal rules to be applied for fire safety and fire prevention in a facility.

• Facilities management in the organisation

  The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management and innovation procedures.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

• Electrical power safety regulations

  The compliance with safety measures which need to be taken during the installation, operation, and maintenance of constructions and equipment which function in the generation, transmission, and distribution of electrical power, such as the appropriate safety gear, equipment handling procedures, and preventive actions.

Skills

• Manage space utilisation

  Oversee the design and development of a plan for space and facility allocation that is based on user's needs and priorities.

• Promote facilities management services

  Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Oversee the facilities services budget

  Handle and control the expenditures and revenues from delivering the facilities management services and make sure the work is done within the foreseen budget.

• Ensure compliance with noise standards

  Make sure that buildings, roads, air traffic, and events comply with local, national or international noise standards and regulations in order to minimise nuisance for the neighbouring residents.

• Ensure equipment maintenance

  Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.

• Ensure inspections of facilities

  Plan and make sure that a regular inspection system is in place to ensure the facilities are fit for purpose and to prevent hazards and further risks.

• Plan buildings maintenance work

  Schedule maintenance activities of property, systems and services to be deployed in public or private buildings, according to the priorities and needs of the client.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Manage budgets

  Plan, monitor and report on the budget.

• Perform risk analysis

  Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

• Plan facilities management policies

  Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.

• Carry out energy management of facilities

  Contribute to develop effective strategies for energy management and making sure that these are sustainable for buildings. Review buildings and facilities to identify where improvements can be made in energy efficiency.

• Manage supplies

  Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

• Inspect contracts for related grounds maintenance work

  Monitor and revise the contract services for activities such as pest control, snow or waste removal and oversee the work of contractors providing such services.

• Plan health and safety procedures

  Set up procedures for maintaining and improving health and safety in the workplace.

• Manage maintenance operations

  Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

• Supervise work

  Direct and supervise the day-to-day activities of subordinate personnel.

• Liaise with managers

  Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Manage facilities services

  Handle a range of services such as catering, cleaning, maintenance or security, according to the priorities and needs of the client. Manage all contractors that deliver facilities management services and ensure they are delivered on time and according to the highest quality standards.

• Strive for company growth

  Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.

• Manage logistics

  Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.

• Ensure equipment availability

  Ensure that the necessary equipment is provided, ready and available for use before start of procedures.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Establish daily priorities

  Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

• Supervise daily information operations

  Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

• Inspect building systems

  Inspect buildings and building systems such as plumbing or electrical systems to confirm compliance with regulations and requirements.

Optional knowledge and skills

Source: Sisyphus ODB