Profession flight attendant
Flight attendant provide personal services to ensure both the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
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- Enterprising / Social
Tasks flight attendant
- Attend pre-flight briefings concerning issues such as weather, altitude, route, emergency procedures, crew coordination, length of flight, food and beverage services offered, and number of passengers.
- Verify that first aid kits and other emergency equipment, such as fire extinguishers and oxygen bottles, are in working order, and check that food, beverages, blankets, reading material, etc. are on board in adequate supply.
- Greet passengers, check boarding passes and care for the storage of hand luggage.
- Close and open aircraft doors.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts and life jackets.
- Prepare, following procedures, passengers and aircraft for take-off and landing, and check that all passengers have complied with safety regulations.
- Serve beverages, refreshments, meals and snacks, distribute reading material, pillows and blankets, and sell tax-free articles.
- Make flight announcements and provide travel information, e.g. about connecting flights.
- Determine passengers' special assistance needs, e.g. those of small children, the elderly or disabled, and administer first aid to passengers when necessary.
- Take action in the event of decompression, turbulence, mechanical faults, or unlawful acts by passengers, and keep passengers calm in such situations.
- Direct and assist passengers in emergency events, e.g. by helping evacuating the plane after an emergency landing.
- Complete paperwork, including a flight report, take inventory of headsets, alcoholic beverages and money, and report any lost and found articles, passenger medical problems and cabin equipment problems.
Related professions air transport
- Air traffic controller
- Air traffic safety technician
- Air transport operations clerk
- Aircraft loader
- Aircraft pilot, co-pilot
- Aircraft purser
- Aircraft service technician
- Helicopter pilot
- Radar observer
- Airport planning
Know airport planning for different types of aircrafts; use that information to mobilise resources and people in order to handle the aircrafts while they are in the airport.
- Air transport law
Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
- Common aviation safety regulations
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.
- Prepare flight reports
Prepare reports showing flight departure and arrival locations, passenger ticket numbers, food and drink inventories, condition of cabin equipment, and potential problems encountered by passengers.
- Conduct full-scale emergency plan exercises
Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Inspect cabin service equipment
Inspect cabin service equipment, such as trolleys and catering equipment, and safety equipment such as life jackets, inflatable life rafts, first-aid kits, skiff emergency packs, emergency flashlights, and hand-held radios. Record inspections in logbooks.
- Handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Follow verbal instructions
Have the ability to follow spoken instructions received from colleagues. Strive to understand and clarify what is being requested.
- Carry out pre-flight duties
Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Analyse work-related written reports
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
- Process customer orders
Handle orders placed by customers. Receive the customer order and define a list of requirements, a working process, and a time frame. Execute the work as planned.
- Give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
- Communicate verbal instructions
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Sell souvenirs
Exchange souvenirs for money by displaying them in an attractive way and communicating with customers.
- Deal with challenging work conditions
Deal with challenging circumstances in which to perform work, such as night work, shift work, and atypical working conditions.
- Manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Perform routine flight operations checks
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Deliver outstanding service
Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.
- Provide food and beverages
Provide people with food and drink during trip, a flight, an event, or any other occurrence.
- Handle stressful situations
Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
- Provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Execute flight plans
Listen to the briefing given by the captain or the crew manager; understand service requirements and apply the commissioned tasks in an appropriate manner.