Profession front of house manager

Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.

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Personality Type

  • Enterprising / Investigative

Knowledge

  • Labour legislation

    Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.

Skills

  • Carry out end of day accounts

    Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.

  • Supervise event staff

    Select, train and supervise volunteers and support staff required for events.

  • Monitor ticketing

    Keep track of ticket sale for live events. Monitor how many tickets are available and how many have been sold.

  • React to emergency situations in a live performance environment

    Assess and react to an emergency (fire, threat, accident or another calamity), alerting emergency services and taking appropriate measures to safeguard or evacuate workers, participants, visitors or audience according to the established procedures.

  • Monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Prevent fire in a performance environment

    Take steps to prevent fire in a performance environment. Make sure the space complies with fire safety rules, with sprinklers and fire extinguishers installed where necessary. Make sure staff are aware of fire prevention measures.

  • Manage a team

    Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.

  • Assess cleanliness of areas

    Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.

  • Ensure health and safety of visitors

    Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.

Optional knowledge and skills

provide first aid handle customer complaints perform first fire intervention