Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance.
Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.
- Enterprising / Conventional
- Social / Enterprising
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Assemble visitor supplies
Collect and check all required supplies and equipment before departure.
- Handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Maintain working relationships
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
- Inform visitors at tour sites
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
- Escort visitors to places of interest
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
- Train guides
Give training to fellow guides and volunteers.
- Collect visitor fees
Collect fees from visitors and group members.
- Ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Select visitor routes
Examine and select points of interest, travel routes and sites to be visited.
- Provide visitor information
Provide directions and other relevant information to visitors.
- Assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
- Register visitors
Register visitors after greeting them. Distribute any required identification badges or safety devices.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
- Speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
- Monitor visitor tours
Monitor visitors' touring activities to ensure compliance with legislation and safety practices.
- Conduct educational activities
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
Optional knowledge and skillsprovide tourism related information tourism market maintain incident reporting records identify plants characteristics apply foreign languages in tourism follow environmentally-sustainable work practices promote recreation activities maintain relationship with suppliers follow ethical code of conduct in tourism environmental impact of tourism support cultural diversity manage tourist groups sightseeing information handle personal identifiable information measure customer feedback read maps demonstrate intercultural competences in hospitality services handle customer complaints local area tourism industry geographical areas relevant to tourism animal species monitor nature conservation transport visitors welcome tour groups natural areas maintenance distribute local information materials tourism sector policies plant species local geography advise on nature conservation inspire enthusiasm for nature handle tour contract details maintain relationships with doctors
Common job titles
- Relaxation and wellness consultant
- Freelance content writer
- Shipping clerk
- Guest experience manager
- Warehouse associate/packer
- Picking and boxing- seasonal weekends
- Sunpass performance operations manager
- Comptia security+ certified professionals
- Freelance editor (near full-time) (remote)
- Wilderness therapy field guide