Profession interpretation agency manager
Interpretation agency managers oversee operations in the delivery of interpretation services. They coordinate the efforts of a team of interpreters who understand and convert spoken communication from one language to another. They ensure the quality of the service and the administration of the interpretation agency.
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- Enterprising / Investigative
- Customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
- Interpreting modes
The various ways of translating a language orally, such as simultaneous, consecutive, relay, whispered or liaison.
The rules concerning the way words are spelled.
- Project management
Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.
The set of structural rules governing the composition of clauses, phrases, and words in any given natural language.
- Perform bilateral interpretation
Understand and interpret oral statements in both directions of a language pair, while maintaining the speaker’s communicative intent.
- Speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
- Manage a good diction
Speak clearly and precisely so that others understand exactly what is being said. Pronounce words accurately so as not to make mistakes or unintentionally say something incorrect.
- Build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
- Assume responsibility for the management of a business
Adopt and assume the responsibility that entails running a business, prioritising the interest of its owners, the societal expectation, and the welfare of employees.
- Write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
- Follow an ethical code of conduct for translation activities
Carry out translation activities according to accepted principles of right and wrong. This includes fairness, transparency, and impartiality. Do not use judgement or allow personal opinions to affect the quality of the translation or interpretation.
- Interpret spoken language between two parties
Convert one spoken language to another in order to ensure the communication between two parties who do not speak a common language.
- Observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
- Preserve meaning of original speech
Translate speech without adding, changing or omitting anything. Make sure the original message is conveyed and do not express your own feelings or opinions. Work to keep the intended meaning.
- Lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
- Master language rules
Master the techniques and practices of the languages to be translated. This includes both your own native language, as well as foreign languages. Be familiar with applicable standards and rules and identify the proper expressions and words to use.
- Liaise with colleagues
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
- Translate language concepts
Translate one language into another language. Match words and expressions with their corresponding brothers in other languages, while making sure that the message and nuances of the original text are preserved.
- Assess quality of services
Test and compare various goods and services in order to assess their quality and to give detailed information to consumers.
- Translate spoken language consecutively
Translate what a speaker says when the speakers pauses after two or more sentences, accurately and completely and based upon your notes. The speaker will wait until the interpreter finishes before proceeding.
- Translate spoken language simultaneously
Translate what a speaker says accurately and completely at the same rate of speech without any lag time.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Apply grammar and spelling rules
Apply the rules of spelling and grammar and ensure consistency throughout texts.
- Develop a translation strategy
Perform research to better understand the subject material and formulate the right questions to get the information needed.