Profession laundry and dry cleaning manager

Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry's budget. Laundry and dry cleaning managers ensure the quality standards and that customers' expectations are met.

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Personality Type

  • Enterprising / Investigative

Knowledge

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

Skills

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Delegate activities

    Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

  • Analyse goal progress

    Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.

  • Oversee guest laundry service

    Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.

  • Get involved in the day-to-day operation of the company

    Collaborate and perform hands-on work with other departments, managers, supervisors, and workers in different aspects of the business from preparing accounting reports, envisioning the marketing campaigns up to having contact with clients.

  • Manage work

    Supervise, instruct and plan work for teams or individual members of the team. Set up time schedules and make sure they are followed.

  • Ensure equipment maintenance

    Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Schedule shifts

    Plan staff time and shifts to reflect the demands of the business.

  • Adjust production schedule

    Adjust work schedule in order to maintain permanent shift operation.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Monitor customer service

    Ensure all employees are providing excellent customer service in accordance to company policy.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.

  • Evaluate employees

    Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management.

Optional knowledge and skills

train employees manage a team implement marketing strategies fix meetings manage workflow processes collect items for laundry service discharge employees liaise with managers inspect dry cleaning materials use solvents manage inventory manage payroll reports read care labels oversee quality control organisational policies cleaning industry health and safety measures manage profitability order supplies