Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
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- Social / Enterprising
- Promote communication between parties
Encourage parties to communicate among them and share their views on events and happenings in order to find cooperation paths.
- Meet with clients for legal services
Meet, interview, and advice clients to know their needs in terms of legal matters and to establish the cooperation based on the specialisation of the professional or legal firm.
- Observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
- Listen to the stories of the disputants
Listen to the arguments of the parties involved in disputes in order to clarify misunderstandings and miscommunications among them.
- Exercise neutrality in mediation cases
Conserve neutrality and strive to keep a bias-free position in the solution of disputes between parties in mediation cases.
- Apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
- Handle conflicts
Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.
- Negotiate in legal cases
Negotiate on the client's behalf during the treatment of a legal case in order to obtain the most beneficial outcome for the client, and to ensure that all decisions are compliant with legal regulations.
- Facilitate official agreement
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
- Apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
- Advise on conflict management
Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
- Draft the rules of the mediation service
Communicate and enforce the rules of mediation for an adequate provision of the service such as taking turns to speak, avoiding interruptions, and having a cooperative attitude.
- Interpret law
Interpret the law during the investigation of a case in order to know the correct procedures in handling the case, the specific status of the case and the parties involved, the possible outcomes, and how to present the best arguments for the most favourable outcome.