Profession membership manager

Membership managers oversee and coordinate work related to membership and they make sure there are efficient processes, systems and strategies in place to manage membership.

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Personality Type

  • Investigative / Enterprising
  • Artistic / Investigative

Knowledge

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

  • Provide information

    Ensure quality and correctness of provided information, depending on the type of audience and context.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.

  • Manage membership

    Ensure efficient internal processes and systems in order to manage membership and oversee the work related to it.

  • Think analytically

    Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Develop membership strategies

    Create proposals for membership strategies such as options for alternative membership models, membership rules and financial modelling.

  • Coordinate membership work

    Provide internal coordination for membership work such as oversee implementation of efficient membership processes, systems and strategies and ensure affiliate information is accurate and up to date.

  • Provide membership service

    Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Liaise with managers

    Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

  • Develop professional network

    Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

  • Analyse membership

    Identify trends in membership and determine areas of potential membership growth.

  • Recruit members

    Carry out assessment and recruitment of members.

  • Manage membership database

    Add and update membership information and analyze and report on statistical membership information.

  • Use communication techniques

    Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

Optional knowledge and skills

complete membership administration time management write leaflets stimulate creative processes write work-related reports deal with pressure from unexpected circumstances handle complaints office software make independent operating decisions show responsibility

Common job titles

  • Development and membership manager
  • Regional head of corporate (greater chicago area)
  • Membership development manager
  • Welcome desk manager
  • Program manager
  • Content & community manager
  • Manager, leadership development
  • Member experience director ii - winston ymca
  • Manager of workforce development
  • Member services coordinator