Profession membership manager

Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.

Personality Type

• Investigative / Enterprising
• Artistic / Investigative

Knowledge

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

• Product comprehension

  The offered products, their functionalities, properties and legal and regulatory requirements.

• Customer relationship management

  The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

• Communication principles

  The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

• Corporate social responsibility

  The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

Skills

• Manage membership database

  Add and update membership information and analyze and report on statistical membership information.

• Provide membership service

  Ensure good service for all members by monitoring the mail box on a regular basis, by resolving membership issues that arise and by advising members on benefits and renewals.

• Coordinate membership work

  Provide internal coordination for membership work such as oversee implementation of efficient membership processes, systems and strategies and ensure affiliate information is accurate and up to date.

• Liaise with managers

  Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

• Provide information

  Ensure quality and correctness of provided information, depending on the type of audience and context.

• Plan health and safety procedures

  Set up procedures for maintaining and improving health and safety in the workplace.

• Analyse membership

  Identify trends in membership and determine areas of potential membership growth.

• Think analytically

  Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Follow company standards

  Lead and manage according to the organisation's code of conduct.

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Manage membership

  Ensure efficient internal processes and systems in order to manage membership and oversee the work related to it.

• Supervise work

  Direct and supervise the day-to-day activities of subordinate personnel.

• Create solutions to problems

  Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

• Develop professional network

  Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Develop membership strategies

  Create proposals for membership strategies such as options for alternative membership models, membership rules and financial modelling.

• Use communication techniques

  Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

• Recruit members

  Carry out assessment and recruitment of members.

• Supervise the management of an establishment

  Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.

Optional knowledge and skills

Source: Sisyphus ODB