Profession public housing manager

Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs and issues, and supervise resource allocation. They also communicate with organisations involved in building public housing facilities, and social service organisations.

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Personality Type

  • Enterprising / Social

Knowledge

  • Government policy implementation

    The procedures involved in the implementation of government policies in national and local governmental organisations.

  • Social sciences

    The development and characteristics of sociological, anthropological, psychological, political, and social policy theories.

  • Legal requirements in the social sector

    The prescribed legislative and regulatory requirements in the social sector.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Government social security programmes

    The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.

  • Psychology

    The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Public housing legislation

    The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.

  • Social justice

    The development and principles of human rights and social justice and the way they should be applied on a case by case basis.

  • Business management principles

    Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.

  • Budgetary principles

    Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

Skills

  • Promote inclusion

    Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.

  • Relate empathetically

    Recognise, understand and share emotions and insights experienced by another.

  • Manage social crisis

    Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources.

  • Influence policy makers on social service issues

    Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies.

  • Follow health and safety precautions in social care practices

    Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home.

  • Ensure compliance with policies

    To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.

  • Maintain records of work with service users

    Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security.

  • Contribute to protecting individuals from harm

    Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority.

  • Use person-centred planning

    Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this.

  • Report on social development

    Report results and conclusions on society's social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts.

  • Manage budgets for social services programs

    Plan and administer budgets in social services, covering programmes, equipment and support services.

  • Undertake continuous professional development in social work

    Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work.

  • Evaluate staff performance in social work

    Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

  • Plan allocation of space

    Plan best allocation and utilisation of space and resources, or re-organise current premises.

  • Review social service plan

    Review social service plans, taking your service users' views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided.

  • Perform public relations

    Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public.

  • Liaise with local authorities

    Maintain the liaison and exchange of information with regional or local authorities.

  • Build helping relationship with social service users

    Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.

  • Manage fundraising activities

    Initiate fundraising activities managing the place, teams involved, causes and budgets.

  • Prevent social problems

    Prevent social problems from developing, defining and implementing actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens.

  • Ensure information transparency

    Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.

  • Apply holistic approach within social services

    Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies.

  • Manage ethical issues within social services

    Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and - as applicable - international codes of ethics or statements of principles.

  • Maintain relations with local representatives

    Maintain good relations with representatives of the local scientific, economic and civil society.

  • Communicate with social service users

    Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users' needs, characteristics, abilities, preferences, age, developmental stage, and culture.

  • Communicate professionally with colleagues in other fields

    Communicate professionally and cooperate with members of the other professions in the health and social services sector.

  • Work in a multicultural environment in health care

    Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.

  • Consider economic criteria in decision making

    Develop proposals and take appropriate decisions taking into account economic criteria.

  • Demonstrate leadership in social service cases

    Take the lead in the practical handling of social work cases and activities.

  • Accept own accountability

    Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Promote social awareness

    Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Provide safeguarding to individuals

    Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse.

  • Deliver social services in diverse cultural communities

    Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity.

  • Analyse community needs

    Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.

  • Perform risk analysis

    Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.

  • Apply socially just working principles

    Work in accordance with management and organisational principles and values focusing on human rights and social justice.

  • Assess social service users' situation

    Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs.

  • Apply organisational techniques

    Employ a set of organisational techniques and procedures which facilitate the achievement of the set goals set such as detailed planning of personnel's schedules. Use these resources efficiently and sustainably, and show flexibility when required.

  • Comply with legislation in social services

    Act according to policy and legal requirements in providing social services.

  • Involve service users and carers in care planning

    Assess the preferences and needs of individuals in relation to their care or support, and involve families or carers in supporting the development and implementation of care or support plans and contributing to the review of these plans.

  • Advocate for social service users

    Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged.

  • Manage government funding

    Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project.

  • Monitor regulations in social services

    Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Evaluate social work program's impact

    Collect data to evaluate the impact of the program on the community.

  • Provide improvement strategies

    Identify root causes of problems and submit proposals for effective and long-term solutions.

  • Apply quality standards in social services

    Apply quality stardards in social services while upholding social work values and principles.

  • Manage stress in organisation

    Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Cooperate at inter-professional level

    Cooperate with people in other sectors in relation to social service work.

  • Protect client interests

    Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.

  • Carry out social work research

    Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context.

  • Work within communities

    Establish social projects aimed at community development and active citizen participation.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Adhere to organisational guidelines

    Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Apply decision making within social work

    Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers.

  • Address problems critically

    Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.

  • Apply change management

    Manage development within an organisation by anticipating changes and making managerial decisions to ensure the members involved are minimally disturbed.

  • Advocate for others

    Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.

  • Show intercultural awareness

    Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.

Optional knowledge and skills

social security law advise on social security benefits delegate activities promote social change manage staff respond to enquiries create solutions to problems build community relations perform project management investigate social security applications develop social security programmes maintain relationships with government agencies ensure cross-department cooperation manage budgets manage government policy implementation