Profession service manager

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

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Personality Type

  • Enterprising / Investigative

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

Skills

  • Develop business plans

    Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of the plan, the operations and the management aspects and the financial forecast of the business plan.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

Optional knowledge and skills

information confidentiality call routing monitor customer service monitor equipment order supplies maintain professional administration handle customer complaints manage schedule of tasks use communication techniques manage customer service perform risk analysis manage workflow processes collect items for laundry service carry out repair of motorcycles manage work represent the organisation provide membership service sell cosmetics supervise sales activities manage payroll reports make independent operating decisions evaluate performance of organisational collaborators manage health and safety standards call-centre technologies create a work atmosphere of continuous improvement train employees greet guests implement sales strategies manage recreational facility promote cultural venue events analyse business requirements fix meetings develop working procedures manage logistics implement marketing strategies automotive diagnostic equipment public relations advise customers collect customer data coordinate operational activities recruit employees financial management check in guests establish communication with foreign cultures monitor daily work manage budgets build business relationships set hygiene standards respond to customers' inquiries evaluate employees delegate activities manage operational budgets sales strategies study sales levels of products contact customers make strategic business decisions issue sales invoices measure customer feedback write work-related reports employment law cosmetics communicate with customer service department recreation activities advise on public relations keep records of customer interaction business management principles set organisational policies advertising techniques stimulate creative processes automotive engineering accounting types of spa carry out inventory planning develop online sales business plan maintain relationship with suppliers coordinate membership work think analytically analyse call centre activities persuade clients with alternatives present reports create a financial plan sales activities sell services monitor stock level ensure equipment maintenance visit manufacturers plan spa services provide information maintain customer service manage profitability develop organisational policies plan marketing campaign collaborate in the development of marketing strategies manage key performance indicators of call centres bookkeeping regulations promote recreation activities photography disseminate internal communications analyse goal progress teach customer service techniques company policies promote organisational communication identify new business opportunities counselling methods interpret automatic call distribution data discharge employees manage membership database e-commerce systems manage a small-to-medium business handle complaints communicate with customers assess employees' capability levels business analysis sell tickets coordinate events organisational policies deliver a sales pitch manage ict project liaise with managers salon management administer appointments manage membership advise customers on usage of cosmetics read care labels manage contracts car controls plan medium to long term objectives schedule shifts sell products accounting techniques use different communication channels inform customers of activity changes telemarketing complete membership administration lead a team recruit members analyse staff capacity call quality assurance management develop revenue generation strategies analyse business processes report on overall management of a business develop professional network develop recreation programmes cleaning industry health and safety measures offer free samples of cosmetics use solvents provide operational efficiency training to employees ensure compliance with company regulations manage supplies manage a team analyse customer service surveys inspect dry cleaning materials types of vehicle engines plan employees work in vehicle maintenance manage payroll diagnose problems with vehicles establish daily priorities spa products develop membership strategies oversee guest laundry service maximise sales revenues perform customer management assess the feasibility of implementing developments analyse consumer buying trends manage accounts strive for company growth guarantee customer satisfaction manage emergency evacuation plans perform market research get involved in the day-to-day operation of the company subsidiary operations office software schedule recreation facilities oversee spa maintenance interview people teach marketing principles engine components show responsibility provide cost benefit analysis reports carry out repair of vehicles analyse membership liaise with local authorities achieve sales targets coordinate advertising campaigns write leaflets data protection supervise daily information operations perform business analysis quote prices oversee quality control social media marketing techniques recommend cosmetics to customers graphic design manage inventory perform customers’ needs analysis manage cleaning activities adjust production schedule maintain relationship with customers meet picking standards produce sales reports quality standards deal with pressure from unexpected circumstances keep stock records