Profession service manager
Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
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Personality Type
- Enterprising / Investigative
Knowledge
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
- Corporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Communication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
Skills
- Plan health and safety procedures
Set up procedures for maintaining and improving health and safety in the workplace.
- Develop business plans
Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of the plan, the operations and the management aspects and the financial forecast of the business plan.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Follow company standards
Lead and manage according to the organisation's code of conduct.
- Supervise work
Direct and supervise the day-to-day activities of subordinate personnel.
- Manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Supervise the management of an establishment
Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.
Optional knowledge and skills
advise customers on usage of cosmetics analyse customer service surveys discharge employees monitor customer service meet picking standards adjust production schedule develop recreation programmes set organisational policies manage accounts represent the organisation perform customers’ needs analysis complete membership administration manage contracts employment law call quality assurance management sell products call routing bookkeeping regulations interview people analyse business requirements sell tickets manage schedule of tasks manage membership database communicate with customer service department subsidiary operations achieve sales targets administer appointments supervise daily information operations respond to customers' inquiries manage work implement sales strategies conform to health and safety regulations develop professional network schedule recreation facilities maintain customer service contact customers recreation activities write leaflets recruit employees visit manufacturers accounting manage profitability create a work atmosphere of continuous improvement organisational policies use solvents analyse staff capacity teach marketing principles provide operational efficiency training to employees salon management manage a team establish communication with foreign cultures data protection manage payroll accounting techniques telemarketing perform market research use communication techniques manage payroll reports plan spa services promote cultural venue events photography measure customer feedback oversee guest laundry service manage logistics oversee spa maintenance develop membership strategies manage key performance indicators of call centres set hygiene standards assess the feasibility of implementing developments diagnose problems with vehicles manage budgets create a financial plan perform customer management types of vehicle engines coordinate operational activities present reports show responsibility cosmetics interpret automatic call distribution data inspect dry cleaning materials perform risk analysis collect customer data persuade clients with alternatives lead a team engine components provide cost benefit analysis reports manage workflow processes implement marketing strategies advise customers report on overall management of a business manage customer service establish daily priorities deliver a sales pitch information confidentiality teach customer service techniques analyse call centre activities cleaning industry health and safety measures perform business analysis liaise with local authorities advise on public relations company policies use different communication channels public relations guarantee customer satisfaction financial management plan employees work in vehicle maintenance sell services e-commerce systems assess employees' capability levels monitor stock level analyse consumer buying trends develop revenue generation strategies evaluate employees keep stock records spa products time management make independent operating decisions communicate with customers maximise sales revenues counselling methods provide information recommend cosmetics to customers monitor daily work automotive engineering coordinate events write work-related reports collect items for laundry service think analytically analyse business processes maintain relationship with suppliers collaborate in the development of marketing strategies types of spa develop online sales business plan manage cleaning activities manage operational budgets sales strategies social media marketing techniques disseminate internal communications develop organisational policies advertising techniques manage recreational facility carry out repair of motorcycles business analysis maintain relationship with customers read care labels monitor equipment stimulate creative processes manage membership order supplies greet guests evaluate performance of organisational collaborators promote recreation activities maintain professional administration plan marketing campaign schedule shifts oversee quality control provide membership service graphic design quality standards issue sales invoices manage inventory make strategic business decisions deal with pressure from unexpected circumstances supervise sales activities liaise with managers sales activities ensure compliance with company regulations recruit members automotive diagnostic equipment study sales levels of products call-centre technologies manage emergency evacuation plans produce sales reports train employees office software carry out inventory planning manage ict project car controls carry out repair of vehicles inform customers of activity changes business management principles analyse membership strive for company growth coordinate advertising campaigns check in guests plan medium to long term objectives quote prices manage supplies build business relationships sell cosmetics develop working procedures handle customer complaints promote organisational communication keep records of customer interaction get involved in the day-to-day operation of the company manage a small-to-medium business identify new business opportunities manage health and safety standards ensure equipment maintenance offer free samples of cosmetics handle complaints analyse goal progress delegate activities fix meetings coordinate membership workCommon job titles
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