Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
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Enterprising / Conventional
Realistic / Social
Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Welcome guests in a friendly manner in a certain place.
Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Optional knowledge and skills
perform services in a flexible manneranswer questions about the train transport servicefacilitate safe disembarkation of passengersair transport lawapply transportation management conceptsprovide information to passengersassist clients with special needsact reliablyon board hazardsmanage the customer experiencefollow verbal instructionsdemonstrate emergency proceduresread stowage plansgive instructions to staffshow intercultural awarenessinspect cabin service equipmentmaintain vessel safety and emergency equipmentimplement marketing strategiesimplement sales strategiesmanage lost and found articleshelp to control passenger behaviour during emergency situationsuse riverspeak to communicateassist passengers in emergency situationsprovide food and beveragesvessel safety equipmentcommon aviation safety regulationsidentify customer's needshave computer literacyassist passenger embarkationhandle guest luggagehealth and safety measures in transportationdeal with challenging work conditionsprepare mixed beveragesperform small vessel safety proceduresmaintain stock supplies for guest cabincheck passenger ticketshandle veterinary emergenciesuse different communication channelsprepare simple meals on boardcheck carriagesconduct full-scale emergency plan exercisesmaintain relationship with customerscommunicate verbal instructionsairport planningoversee guest laundry servicetolerate stressservice roomssell souvenirsupsell productscarry out pre-flight dutiesprepare flight reportsanalyse work-related written reportshandle stressful situationsbe friendly to passengersprovide first aidassist passengers with timetable informationmaintain a hygienic working environmentdeliver outstanding serviceexecute flight planscommunicate reports provided by passengersprocess customer ordersaviation englishdistribute local information materialsphysical parts of the vesselperform routine flight operations checks
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