Profession steward/stewardess

Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.

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Personality Type

  • Enterprising / Conventional
  • Realistic / Social

Skills

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Optional knowledge and skills

perform services in a flexible manner answer questions about the train transport service facilitate safe disembarkation of passengers air transport law apply transportation management concepts provide information to passengers assist clients with special needs act reliably on board hazards manage the customer experience follow verbal instructions demonstrate emergency procedures read stowage plans give instructions to staff show intercultural awareness inspect cabin service equipment maintain vessel safety and emergency equipment implement marketing strategies implement sales strategies manage lost and found articles help to control passenger behaviour during emergency situations use riverspeak to communicate assist passengers in emergency situations provide food and beverages vessel safety equipment common aviation safety regulations identify customer's needs have computer literacy assist passenger embarkation handle guest luggage health and safety measures in transportation deal with challenging work conditions prepare mixed beverages perform small vessel safety procedures maintain stock supplies for guest cabin check passenger tickets handle veterinary emergencies use different communication channels prepare simple meals on board check carriages conduct full-scale emergency plan exercises maintain relationship with customers communicate verbal instructions airport planning oversee guest laundry service tolerate stress service rooms sell souvenirs upsell products carry out pre-flight duties prepare flight reports analyse work-related written reports handle stressful situations be friendly to passengers provide first aid assist passengers with timetable information maintain a hygienic working environment deliver outstanding service execute flight plans communicate reports provided by passengers process customer orders aviation english distribute local information materials physical parts of the vessel perform routine flight operations checks