Profession steward / stewardess

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    steward/stewardess

Flight attendant provide personal services to ensure both the safety and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

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Personality Type

  • Enterprising / Social

Tasks steward/stewardess

  • Attend pre-flight briefings concerning issues such as weather, altitude, route, emergency procedures, crew coordination, length of flight, food and beverage services offered, and number of passengers.
  • Verify that first aid kits and other emergency equipment, such as fire extinguishers and oxygen bottles, are in working order, and check that food, beverages, blankets, reading material, etc. are on board in adequate supply.
  • Greet passengers, check boarding passes and care for the storage of hand luggage.
  • Close and open aircraft doors.
  • Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts and life jackets.
  • Prepare, following procedures, passengers and aircraft for take-off and landing, and check that all passengers have complied with safety regulations.
  • Serve beverages, refreshments, meals and snacks, distribute reading material, pillows and blankets, and sell tax-free articles.
  • Make flight announcements and provide travel information, e.g. about connecting flights.
  • Determine passengers' special assistance needs, e.g. those of small children, the elderly or disabled, and administer first aid to passengers when necessary.
  • Take action in the event of decompression, turbulence, mechanical faults, or unlawful acts by passengers, and keep passengers calm in such situations.
  • Direct and assist passengers in emergency events, e.g. by helping evacuating the plane after an emergency landing.
  • Complete paperwork, including a flight report, take inventory of headsets, alcoholic beverages and money, and report any lost and found articles, passenger medical problems and cabin equipment problems.

Related professions air transport

  • Air traffic controller
  • Air traffic safety technician
  • Air transport operations clerk
  • Aircraft loader
  • Aircraft pilot, co-pilot
  • Aircraft purser
  • Aircraft service technician
  • Helicopter pilot
  • Radar observer

Skills

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Optional knowledge and skills

manage the customer experience identify customer's needs handle guest luggage show intercultural awareness upsell products perform services in a flexible manner execute flight plans follow verbal instructions assist clients with special needs service rooms common aviation safety regulations deliver outstanding service prepare simple meals on board perform small vessel safety procedures provide food and beverages assist passengers in emergency situations maintain vessel safety and emergency equipment maintain relationship with customers check passenger tickets manage lost and found articles vessel safety equipment apply transportation management concepts tolerate stress physical parts of the vessel communicate reports provided by passengers act reliably analyse work-related written reports prepare flight reports answer questions about the train transport service give instructions to staff implement sales strategies check carriages have computer literacy handle stressful situations provide information to passengers airport planning be friendly to passengers facilitate safe disembarkation of passengers provide first aid conduct full-scale emergency plan exercises deal with challenging work conditions handle veterinary emergencies health and safety measures in transportation sell souvenirs help to control passenger behaviour during emergency situations use riverspeak to communicate carry out pre-flight duties implement marketing strategies read stowage plans perform routine flight operations checks on board hazards demonstrate emergency procedures prepare mixed beverages inspect cabin service equipment distribute local information materials air transport law assist passenger embarkation process customer orders oversee guest laundry service use different communication channels assist passengers with timetable information maintain stock supplies for guest cabin communicate verbal instructions