Profession translation agency manager

Translation agency managers oversee operations in the delivery of translation services. They coordinate the efforts of a team of translators who translate written material from one language to another. They ensure the quality of the service and the administration of the translation agency.

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Personality Type

  • Enterprising / Investigative

Knowledge

  • Spelling

    The rules concerning the way words are spelled.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Grammar

    The set of structural rules governing the composition of clauses, phrases, and words in any given natural language.

  • Office software

    The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.

  • Project management

    Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.

Skills

  • Provide written content

    Communicate information in written form via digital or print media according to the needs of the target group. Structure the content according to specifications and standards. Apply grammar and spelling rules.

  • Negotiate settlements

    Negotiate with insurance companies and insurance claimants in order to facilitate agreement on a settlement which the insurance company has to provide for the claimant, such as covering repair costs for damages, taking into account the appraisal reports and the coverage assessment.

  • Translate different types of texts

    Comprehend the nature of the type of text to be translated, for example commercial and industrial documentation, personal documents, journalism, novels, creative writing, certificates, government documentation, and scientific texts.

  • Preserve original text

    Translate texts without adding, changing or omitting anything. Make sure the original message is conveyed. Don't express your own feelings and opinions.

  • Lead a team

    Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.

  • Liaise with colleagues

    Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.

  • Comprehend the material to be translated

    Read and analyse the content and themes of the material to be translated. The translator must comprehend what is written in order to best translate the content. Word-for-word translation is not always possible, and the translator must navigate the language to best maintain the sense of the text.

  • Maintain updated professional knowledge

    Regularly attend educational workshops, read professional publications, actively participate in professional societies.

  • Consult information sources

    Consult relevant information sources to find inspiration, to educate yourself on certain topics and to acquire background information.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Negotiate service with providers

    Arrange contracts with providers concerning accommodation, transport and leisure services.

  • Follow translation quality standards

    Comply with agreed standards, such as the European standard EN 15038 and the ISO 17100, to ensure that requirements for language-service providers are met and to guarantee uniformity.

  • Use consulting techniques

    Advise clients in different personal or professional matters.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Proofread text

    Read a text thoroughly, search for, review and correct errors to ensure content is valid for publishing.

  • Observe confidentiality

    Observe the set of rules establishing the nondisclosure of information except to another authorised person.

  • Review translation works

    Read thoroughly translated works in order to ensure accuracy and achievement of the purpose.

  • Write work-related reports

    Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

  • Assume responsibility for the management of a business

    Adopt and assume the responsibility that entails running a business, prioritising the interest of its owners, the societal expectation, and the welfare of employees.

  • Speak different languages

    Master foreign languages to be able to communicate in one or more foreign languages.

  • Assess quality of services

    Test and compare various goods and services in order to assess their quality and to give detailed information to consumers.

  • Follow an ethical code of conduct for translation activities

    Carry out translation activities according to accepted principles of right and wrong. This includes fairness, transparency, and impartiality. Do not use judgement or allow personal opinions to affect the quality of the translation or interpretation.

  • Apply grammar and spelling rules

    Apply the rules of spelling and grammar and ensure consistency throughout texts.

  • Master language rules

    Master the techniques and practices of the languages to be translated. This includes both your own native language, as well as foreign languages. Be familiar with applicable standards and rules and identify the proper expressions and words to use.

  • Develop a translation strategy

    Perform research to better understand the subject material and formulate the right questions to get the information needed.

Optional knowledge and skills

semantics transcreation decode handwritten texts identify new words translate language concepts perform sworn translations improve translated texts develop technical glossaries postediting linguistics use computer-aided translation adapt text culturally analyse text before translation musical genres coach employees create subtitles conduct scholarly research unseen translation technical terminology court interpreting