Profession travel agency manager

Travel agency managers plan, organize, co-ordinate and control the operations of establishments that sells travels. They are responsible for the budgets, staffing and strategic and operational direction of agencies, or of organisational units within agencies that sell particular types of product.

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Personality Type

  • Enterprising / Investigative

Related professions travel

Knowledge

  • Geographical areas relevant to tourism

    The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.

  • Tourist resources of a destination for further development

    The study of touristic resources in a specific area and its potential for further development of new touristic services and events.

Skills

  • Plan digital marketing

    Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.

  • Negotiate supplier arrangements

    Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.

  • Motivate staff to reach sales targets

    Stimulate your staff to achieve sales goals set by the management.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Conduct search engine optimisation

    Execute optimal marketing research and strategies on search engine processes, also known as search engine marketing (SEM), in order to increase online traffic and website exposure.

  • Seek innovation in current practices

    Search for improvements and present innovative solutions, creativity and alternative thinking to develop new technologies, methods or ideas for and answers to work-related problems.

  • Implement strategic planning

    Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

  • Monitor financial accounts

    Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Supervise crew

    Supervise and observe the behaviour of employees.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

  • Maintain relationship with suppliers

    Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.

  • Maximise sales revenues

    Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

  • Set up pricing strategies

    Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.

  • Create annual marketing budget

    Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Build a network of contacts with suppliers of tourist services

    Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.

  • Oversee all travel arrangements

    Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.

  • Perform market research

    Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Prepare travel packages

    Make holiday and travel packages ready and arrange accommodation, logistics and transportation services such as chartered airplanes, taxis or rental cars for clients and additional services and excursions.

  • Use global distribution system

    Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.

  • Apply strategic thinking

    Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.

  • Coordinate operational activities

    Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.

Optional knowledge and skills

develop working procedures manage online content participate in tourism events manage distribution channels train employees build business relationships perform services in a flexible manner

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