Profession waiter/waitress

Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.

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Personality Type

  • Social / Enterprising
  • Social / Realistic

Knowledge

  • Food and beverages on the menu

    The characteristics of food and drinks items on the menu, including ingredients, taste and preparation time.

  • Dietary regimes

    The field of food habits and dietary regimes, including those inspired by religious beliefs.

  • Alcoholic beverage products

    The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.

Skills

  • Maintain personal hygiene standards

    Preserve impeccable personal hygiene standards and have a tidy appearance.

  • Assist VIP guests

    Aid VIP-guests with their personal errands and requests.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Work in a hospitality team

    Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.

  • Serve wines

    Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.

  • Present menus

    Hand out menus to guests while assisting guests with questions using your mastery of the menu.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Arrange tables

    Organise and dress tables to accommodate special events.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Serve beverages

    Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

  • Prepare alcoholic beverages

    Make and serve alcoholic beverages according to the customer's wants.

  • Check dining room cleanliness

    Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.

  • Advise guests on menus for special events

    Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Attend to detail regarding food and beverages

    Perform great attention to all steps in the creation and the presentation of a qualitative product.

  • Supervise food quality

    Oversee the quality and safety of food served to visitors and customers according to food standards.

  • Take food and beverage orders from customers

    Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Clean surfaces

    Disinfect surfaces in accordance with sanitary standards.

  • Prepare hot drinks

    Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

  • Prepare the restaurant for service

    Make the restaurant ready for service, including arranging and setting tables, preparing service areas and ensuring the cleanliness of the dining area.

  • Take payments for bills

    Accept payments from customers by cash money or credit cards.

  • Welcome restaurant guests

    Greet guests and take them to their tables and make sure they are properly seated at a convenient table.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

laws regulating serving alcoholic drinks maintain incident reporting records sparkling wines use food cutting tools prepare service trolleys prepare flambeed dishes educate customers on tea varieties local area tourism industry detect drug abuse apply foreign languages in hospitality dispose waste decant wines educate customers on coffee varieties recommend wines process reservations

Common job titles

  • Server / waiter / waitress
  • Waiter / waitress / server / waitstaff / wait staff
  • Waiter/waitress (full-time) job
  • Restaurant server
  • Waiter/waitress (full-time) - 8 openings job
  • Restaurant food server, waiter, waitress
  • Server
  • Waiter/waitress (full & part-time) job
  • Server/waiter/waitress/service bartenders - all foh positions