Profession waiter / waitress

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    waiter/waitress

Waiters or waitresses take orders, serve food and beverages to customers, prepare checks and handle payments in dining establishments, e.g. restaurants, hotels and clubs.

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Personality Type

  • Social / Enterprising

Tasks waiter/waitress

  • Set tables, e.g. with clean linen, cutlery, crockery and glasses.
  • Welcome and seat customers and hand menus to them.
  • Inform customers about daily specials, answer questions about menu and make recommendations upon request.
  • Take food and beverage orders from customers.
  • Memorise, write down or enter customers' orders into computers, and pass orders to kitchen and bar staff.
  • Serve food and beverages to customers.
  • Prepare or serve speciality dishes at tables as required.
  • Check with customers that they are contented and handle any problems.
  • Prepare bills, present them to customers and handle money or credit card payments.
  • Prepare the restaurant for special events (e.g. weddings), by getting tables, chairs, glasses, etc. ready.
  • Clear and clean tables or counters, e.g. by carrying plates, glasses and cutlery to the kitchen for washing up.

Related professions food server

  • Bartender
  • Counter attendant cafeteria, lunchroom
  • Counter attendant snack counter
  • First line supervisor food servicing workers
  • Food server (not in restaurants)
  • Food server restaurant

Knowledge

  • Food and beverages on the menu

    The characteristics of food and drinks items on the menu, including ingredients, taste and preparation time.

  • Dietary regimes

    The field of food habits and dietary regimes, including those inspired by religious beliefs.

  • Alcoholic beverage products

    The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.

Skills

  • Advise guests on menus for special events

    Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Serve wines

    Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.

  • Clean surfaces

    Disinfect surfaces in accordance with sanitary standards.

  • Maintain personal hygiene standards

    Preserve impeccable personal hygiene standards and have a tidy appearance.

  • Supervise food quality

    Oversee the quality and safety of food served to visitors and customers according to food standards.

  • Assist VIP guests

    Aid VIP-guests with their personal errands and requests.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Check dining room cleanliness

    Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.

  • Present menus

    Hand out menus to guests while assisting guests with questions using your mastery of the menu.

  • Serve food in table service

    Provide food at the table whilst maintaining high level of customer service and food safety standards.

  • Take payments for bills

    Accept payments from customers by cash money or credit cards.

  • Prepare the restaurant for service

    Make the restaurant ready for service, including arranging and setting tables, preparing service areas and ensuring the cleanliness of the dining area.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Prepare alcoholic beverages

    Make and serve alcoholic beverages according to the customer's wants.

  • Serve beverages

    Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

  • Prepare hot drinks

    Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

  • Arrange tables

    Organise and dress tables to accommodate special events.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Welcome restaurant guests

    Greet guests and take them to their tables and make sure they are properly seated at a convenient table.

  • Work in a hospitality team

    Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Take food and beverage orders from customers

    Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Attend to detail regarding food and beverages

    Perform great attention to all steps in the creation and the presentation of a qualitative product.

Optional knowledge and skills

educate customers on tea varieties prepare flambeed dishes local area tourism industry apply foreign languages in hospitality laws regulating serving alcoholic drinks educate customers on coffee varieties process reservations dispose waste maintain incident reporting records recommend wines sparkling wines use food cutting tools detect drug abuse decant wines prepare service trolleys