Profession administrative assistant

Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.

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Personality Type

  • Conventional / Enterprising

Knowledge

  • Company policies

    The set of rules that govern the activity of a company.

Skills

  • Draft corporate emails

    Prepare, compile, and write mails with the adequate information and an appropriate language to make internal or external communications.

  • Fill out forms

    Fill out forms of a different nature with accurate information, legible calligraphy, and within a timely manner.

  • Perform office routine activities

    Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.

  • Maintain statutory books

    Maintain updated the statutory books of the company with the relevant information of the directors and secretaries, the directors interests, and the register of shareholders.

  • Use microsoft office

    Possess the ability to work with the standard programs contained in Microsoft Office at a capable level. Create a document and do basic formatting, insert page breaks, create headers or footers, and insert graphics, create automatically generated tables of contents and merge form letters from a database of addresses (usually in Excel). Create auto-calculating spreadsheets, create images, and sort and filter data tables.

  • Organise business documents

    Put together documents coming from the photocopier, the mail, or the daily operations of businesses.

  • Disseminate messages to people

    Receive, process, and pass messages to people coming from phone calls, faxes, postal, and emails.

  • Perform business research

    Search and collect information relevant for the development of businesses in different fields ranging from legal, accounting, finance, up to commercial matters.

  • Disseminate general corporate information

    Answer questions, resolve doubts, and solve inquiries in regard to general institutional and corporate information such as program rules, regulations and procedures. Assist with information to both, employees and public at large.

  • Organise facilities for office personnel

    Manage the booking schedule for conferences and meetings of internal or external nature. Shop around and book reservations for travelling or hosting for office personnel.

  • File documents

    Create a filing system. Write a document catalogue. Label documents etc.

  • Disseminate internal communications

    Disseminate internal communications using the different communication channels that a company has at its disposal.

  • Use office systems

    Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.

  • Ensure proper document management

    Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Handle mail

    Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.

Optional knowledge and skills

maintain inventory of office supplies provide customer follow-up services liaise with managers fix meetings prepare presentation material coordinate events manage personnel agenda monitor staff absences handle petty cash speak different languages respect data protection principles accounting techniques organise travel arrangements for staff transcription methods process commissioned instructions deliver correspondence issue sales invoices maintain internal communication systems create import-export commercial documentation