Profession aeronautical information specialist

Aeronautical information specialists provide high quality aeronautical information management services through technological means. They provide support to senior aeronautical information specialists and assess changes in aeronautical information affecting charts and other products. They answer requests of aeronautical data needs for airway companies operational groups and systems.

Personality Type

• Enterprising / Conventional

Knowledge

• Geographic areas

  Know the geographic area in detail; know where different organisations carry out operations.

Skills

• Ensure safety in international aviation

  Communicate with national and international agencies to ensure maximum efficiency and safety in the field of aviation.

• Provide customer follow-up services

  Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

• Apply technical communication skills

  Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

• Ensure compliance with legal requirements

  Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Use geographic information systems

  Work with computer data systems such as Geographic Information Systems (GIS).

• Build business relationships

  Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

• Work in an aviation team

  Work confidently in a group in general aviation services, in which each individual operates in their own area of responsibility to reach a common goal, such as a good customer interaction, air safety, and aircraft maintenance.

• Ensure customer focus

  Attitude that puts customers at the centre of the business in all cases.

• Compile data for navigation publications

  Compile data for navigational publications; gather and process authentic and valid data.

• Have computer literacy

  Utilise computers, IT equipment and modern day technology in an efficient way.

• Write work-related reports

  Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Test improved aeronautical information management systems

  Test functionality of systems before releasing them; test potential impacts and predict final outcome.

• Ensure quality of aeronautical information management services

  Undertake complex tasks and perform medium and high level database, desktop and GIS-related activities; develop quality aeronautical data sets and publications.

• Meet deadlines

  Ensure operative processes are finished at a previously agreed-upon time.

• Maintain up-to-date aeronautical information management services

  Maintain up-to-date aeronautical information management (AIM) services such as aeronautical data sets, charts, and publications.

Optional knowledge and skills

Source: Sisyphus ODB