Profession barista

Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.

Personality Type

• Enterprising / Conventional

Skills

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Check deliveries on receipt

  Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.

• Maintain equipment for non-alcoholic drinks

  Operate and care for the coffee and espresso machine and blending and juicing equipment. Thoroughly clean the machinery at the end of each business day.

• Work according to recipe

  Perform tasks in food preparation according to recipe or specification in order to preserve the quality of ingredients and to ensure replication accuracy of the recipe. Select the appropriate materials to follow the recipe, taking into account the current situation.

• Handover the service area

  Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.

• Prepare specialised coffee

  Prepare coffee using specialised methods and equipment. Ensure a high quality preparation process.

• Execute opening and closing procedures

  Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.

• Educate customers on coffee varieties

  Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

• Take food and beverage orders from customers

  Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

• Present decorative drink displays

  Show drinks in the most attractive way and develop decorative drink displays.

• Educate customers on tea varieties

  Instruct customers about origins, characteristics, differences in flavours and blends of tea products.

• Set up the coffee area

  Set the coffee area so that it is ready and in conditions which follow safe and secure procedures, so that it is ready for the upcoming shift.

• Work in a hospitality team

  Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.

• Maximise sales revenues

  Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Prepare hot drinks

  Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

Optional knowledge and skills

Source: Sisyphus ODB