Barista's prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.
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- Enterprising / Conventional
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Check deliveries on receipt
Control that all order details are recorded, that faulty items are reported and returned and that all paperwork is received and processed, according to the purchasing procedures.
- Work in a hospitality team
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
- Present decorative drink displays
Show drinks in the most attractive way and develop decorative drink displays.
- Prepare specialised coffee
Prepare coffee using specialised methods and equipment. Ensure a high quality preparation process.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Prepare hot drinks
Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Maximise sales revenues
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Educate customers on tea varieties
Instruct customers about origins, characteristics, differences in flavours and blends of tea products.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Work according to recipe
Perform tasks in food preparation according to recipe or specification in order to preserve the quality of ingredients and to ensure replication accuracy of the recipe. Select the appropriate materials to follow the recipe, taking into account the current situation.
- Educate customers on coffee varieties
Instruct customers about origins, characteristics, differences in flavours and blends of coffee products.
- Execute opening and closing procedures
Apply standard opening and closing procedures for bar, store or restaurant.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Set up the coffee area
Set the coffee area so that it is ready and in conditions which follow safe and secure procedures, so that it is ready for the upcoming shift.
- Handover the service area
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.