Bartenders prepare, mix and serve alcoholic and non-alcoholic drinks directly to customers over a bar or counter, or through waiters.
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- Enterprising / Conventional
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- Counter attendant cafeteria, lunchroom
- Counter attendant snack counter
- First line supervisor food servicing workers
- Food server (not in restaurants)
- Food server restaurant
- Waiting staff
- Serve beverages
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Clear the bar at closing time
Free the bar at closing time by politely encouraging patrons to leave at closing time according to policy.
- Maintain bar cleanliness
Keep cleanliness in all the bar areas including counters, sinks, glasses, shelves, floors and storage areas.
- Execute opening and closing procedures
Apply standard opening and closing procedures for bar, store or restaurant.
- Enforce alcohol drinking laws
Implement local legislation surrounding the selling of alcoholic beverages, including its sale to minors.
- Handle glassware
Utilise glassware by polishing, cleaning and storing it properly.
- Setup the bar area
Arrange the bar area such as the counter, equipment, side stations, side tables and displays, so that it is ready for the upcoming shift and in conditions which follow safe, hygienic and secure procedures.
- Serve beers
Provide beers from bottle or draught, specific to the type of beer.
- Take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Take payments for bills
Accept payments from customers by cash money or credit cards.
- Handle bar equipment
Use bar equipment such as cocktail shakers, blenders and cutting boards.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
- Prepare hot drinks
Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.
- Handover the service area
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Display spirits
Show full range of available spirits in a visually pleasing manner.
- Stock the bar
Keep and replenish bar inventory and bar supplies.
- Present drinks menu
Acquaint guests with items on the drinks menu, make recommendations and answer questions regarding beverages.
- Detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
Optional knowledge and skillsdevise special promotions clean beer pipes compile drinks menu serve wines prepare mixed beverages educate customers on tea varieties change kegs create decorative food displays assemble cocktail garnishes local area tourism industry compile drinks price lists apply foreign languages in hospitality handle gas cylinders prepare fruit ingredients for use in beverages prepare garnish for drinks sparkling wines educate customers on coffee varieties
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