Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.
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- Display spirits
Show full range of available spirits in a visually pleasing manner.
- Handover the service area
Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.
- Clear the bar at closing time
Free the bar at closing time by politely encouraging patrons to leave at closing time according to policy.
- Prepare hot drinks
Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.
- Take food and beverage orders from customers
Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Enforce alcohol drinking laws
Implement local legislation surrounding the selling of alcoholic beverages, including its sale to minors.
- Detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
- Handle bar equipment
Use bar equipment such as cocktail shakers, blenders and cutting boards.
- Serve beers
Provide beers from bottle or draught, depending on the type of beer.
- Upsell products
Persuade customers to buy additional or more expensive products.
- Maintain bar cleanliness
Keep cleanliness in all the bar areas including counters, sinks, glasses, shelves, floors and storage areas.
- Handle glassware
Utilise glassware by polishing, cleaning and storing it properly.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Set up bar area
Arrange the bar area such as the counter, equipment, side stations, side tables and displays, so that it is ready for the upcoming shift and in conditions which follow safe, hygienic and secure procedures.
- Present drinks menu
Acquaint guests with items on the drinks menu, make recommendations and answer questions regarding beverages.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Execute opening and closing procedures
Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Take payments for bills
Accept payments from customers by cash money or credit cards.
- Serve beverages
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Stock the bar
Keep and replenish bar inventory and bar supplies.
- Comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.