Profession bartender

Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.

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Personality Type

  • Enterprising / Conventional

Skills

  • Execute opening and closing procedures

    Apply standard opening and closing procedures for bar, store or restaurant.

  • Serve beverages

    Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

  • Handover the service area

    Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.

  • Maintain bar cleanliness

    Keep cleanliness in all the bar areas including counters, sinks, glasses, shelves, floors and storage areas.

  • Stock the bar

    Keep and replenish bar inventory and bar supplies.

  • Display spirits

    Show full range of available spirits in a visually pleasing manner.

  • Take food and beverage orders from customers

    Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

  • Enforce alcohol drinking laws

    Implement local legislation surrounding the selling of alcoholic beverages, including its sale to minors.

  • Serve beers

    Provide beers from bottle or draught, specific to the type of beer.

  • Take payments for bills

    Accept payments from customers by cash money or credit cards.

  • Upsell products

    Persuade customers to buy additional or more expensive products.

  • Prepare hot drinks

    Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

  • Handle glassware

    Utilise glassware by polishing, cleaning and storing it properly.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Handle bar equipment

    Use bar equipment such as cocktail shakers, blenders and cutting boards.

  • Detect drug abuse

    Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Setup the bar area

    Arrange the bar area such as the counter, equipment, side stations, side tables and displays, so that it is ready for the upcoming shift and in conditions which follow safe, hygienic and secure procedures.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Clear the bar at closing time

    Free the bar at closing time by politely encouraging patrons to leave at closing time according to policy.

  • Present drinks menu

    Acquaint guests with items on the drinks menu, make recommendations and answer questions regarding beverages.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

sparkling wines handle gas cylinders educate customers on coffee varieties prepare fruit ingredients for use in beverages apply foreign languages in hospitality prepare garnish for drinks devise special promotions assemble cocktail garnishes clean beer pipes local area tourism industry serve wines compile drinks menu educate customers on tea varieties prepare mixed beverages change kegs create decorative food displays compile drinks price lists