Profession bartender

Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.

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Personality Type

• Enterprising / Conventional

Skills

• Display spirits

  Show full range of available spirits in a visually pleasing manner.

• Handover the service area

  Leave service area in conditions which follow safe and secure procedures, so that it is ready for the next shift.

• Clear the bar at closing time

  Free the bar at closing time by politely encouraging patrons to leave at closing time according to policy.

• Prepare hot drinks

  Make hot drinks by brewing coffee and tea and adequately preparing other hot beverages.

• Take food and beverage orders from customers

  Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

• Enforce alcohol drinking laws

  Implement local legislation surrounding the selling of alcoholic beverages, including its sale to minors.

• Detect drug abuse

  Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

• Handle bar equipment

  Use bar equipment such as cocktail shakers, blenders and cutting boards.

• Serve beers

  Provide beers from bottle or draught, depending on the type of beer.

• Upsell products

  Persuade customers to buy additional or more expensive products.

• Maintain bar cleanliness

  Keep cleanliness in all the bar areas including counters, sinks, glasses, shelves, floors and storage areas.

• Handle glassware

  Utilise glassware by polishing, cleaning and storing it properly.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Set up bar area

  Arrange the bar area such as the counter, equipment, side stations, side tables and displays, so that it is ready for the upcoming shift and in conditions which follow safe, hygienic and secure procedures.

• Present drinks menu

  Acquaint guests with items on the drinks menu, make recommendations and answer questions regarding beverages.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Execute opening and closing procedures

  Apply standard opening and closing procedures for a bar, a store, a restaurant or a marketplace.

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Take payments for bills

  Accept payments from customers by cash money or credit cards.

• Serve beverages

  Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

• Stock the bar

  Keep and replenish bar inventory and bar supplies.

• Comply with food safety and hygiene

  Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

Optional knowledge and skills

Source: Sisyphus ODB