Profession beauty salon manager

Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Corporate social responsibility

    The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

  • Cosmetics

    The various types of substances used to enhance the appearance of the human body.

  • Customer relationship management

    The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.

  • Communication principles

    The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

  • Recreation activities

    The field and characteristics of recreational activities for customers.

  • Salon management

    The managing aspects of running a cosmetology-related business, such as leadership, organisation, and communication.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

  • Liaise with managers

    Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.

  • Supervise the management of an establishment

    Run the management of an establishment and ensure that every need for an smooth running of the operations is looked after.

  • Plan health and safety procedures

    Set up procedures for maintaining and improving health and safety in the workplace.

  • Liaise with local authorities

    Maintain the liaison and exchange of information with regional or local authorities.

  • Manage operational budgets

    Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Set hygiene standards

    Fix standards and procedures to ensure hygiene in an establishment.

  • Ensure compliance with company regulations

    Guarantee that employees' activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

  • Manage logistics

    Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.

  • Develop recreation programmes

    Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.

  • Manage recreational facility

    Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Manage supplies

    Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Manage schedule of tasks

    Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.

  • Order supplies

    Command products from relevant suppliers to get convenient and profitable products to purchase.

  • Manage a small-to-medium business

    Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.

  • Supervise work

    Direct and supervise the day-to-day activities of subordinate personnel.

  • Promote recreation activities

    Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Develop revenue generation strategies

    Elaborate methodologies through which a company markets and sells a product or service to generate income.

  • Manage customer service

    Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

  • Delegate activities

    Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.

  • Develop professional network

    Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

  • Develop organisational policies

    Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Plan medium to long term objectives

    Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Manage health and safety standards

    Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.

  • Schedule recreation facilities

    Schedule the use of recreational facilities.

  • Establish daily priorities

    Establish daily priorities for staff personnel; effectively deal with multi-task workload.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

Optional knowledge and skills

train employees communicate with customers recruit employees report on overall management of a business maintain professional administration maintain relationship with suppliers maintain relationship with customers sell cosmetics maximise sales revenues recommend cosmetics to customers provide cost benefit analysis reports manage emergency evacuation plans implement marketing strategies issue sales invoices greet guests manage payroll bookkeeping regulations keep stock records handle customer complaints develop working procedures manage cleaning activities offer free samples of cosmetics advise customers on usage of cosmetics