Profession bed and breakfast operator

Hostel or bed and breakfast managers plan, organize and direct the operations of hostels, bed and breakfasts and similar establishments to provide guest accommodation and other services.

Personality Type

• Enterprising / Conventional

Related professions hotel, restaurant

• Bed and breakfast services worker
• Dishwasher
• Holiday hostess
• Hotel front desk receptionist
• Hotel manager
• Hotel porter
• Other personal services worker
• Restaurant manager

Knowledge

• Customer service

  Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

• Monitor financial accounts

  Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Manage hospitality revenue

  Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.

• Maintain customer service

  Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

• Guarantee customer satisfaction

  Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

• Handle financial transactions

  Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

• Forecast occupancy demand

  Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.

• Manage budgets

  Plan, monitor and report on the budget.

• Maintain customer records

  Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

• Measure customer feedback

  Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

• Identify customer's needs

  Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

• Manage the customer experience

  Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Optional knowledge and skills

Source: Sisyphus ODB