Profession bed and breakfast operator
Hostel or bed and breakfast managers plan, organize and direct the operations of hostels, bed and breakfasts and similar establishments to provide guest accommodation and other services.
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- Enterprising / Conventional
Related professions hotel, restaurant
- Bed and breakfast services worker
- Holiday hostess
- Hotel front desk receptionist
- Hotel manager
- Hotel porter
- Other personal services worker
- Restaurant manager
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
- Maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Manage hospitality revenue
Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.
- Manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
- Monitor financial accounts
Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
- Manage budgets
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Forecast occupancy demand
Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.