Profession bed and breakfast operator

Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

  • Monitor financial accounts

    Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Manage the customer experience

    Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.

  • Forecast occupancy demand

    Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Manage hospitality revenue

    Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Maintain customer records

    Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Optional knowledge and skills

local area tourism industry take room service orders clean household linens handle guest luggage tend to guests with special needs ensure price competitiveness deal with arrivals in accommodation handle chemical cleaning agents maintain linen operation manage staff design customer experiences develop strategies for accessibility service rooms handle linen in stock