Profession betting manager

Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.

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Personality Type

  • Enterprising / Conventional
  • Enterprising / Investigative

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

  • Betting

    The activity of predicting results and wagering money on the outcome. While most betting activities involve sports, bets can be placed on any kind of competition.

  • Betting legislation

    The official legislations and laws that regulate or prohibit betting activities.

  • Accounting

    The documentation and processing of data regarding financial activities.

Skills

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Set organisational policies

    Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.

  • Promote company

    To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.

  • Manage recreational facility

    Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.

  • Supervise betting shop staff

    Observe, supervise and schedule the daily tasks of betting shop employees.

  • Recognise indicators of problem betting

    Recognise and react adequately to signs of problem betting, such as obsession, irrational behaviour and borrowing money.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Supervise betting operations

    Supervise betting activities to ensure that operations are conducted properly. Note irregularities and ensure that all betts are conducted according to law and house rules.

  • Manage profitability

    Regularly review sales and profit performance.

  • Measure customer feedback

    Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Follow company standards

    Lead and manage according to the organisation's code of conduct.

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Display betting information

    Answer betting queries and put betting information on display.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

  • Schedule recreation facilities

    Schedule the use of recreational facilities.

  • Recruit employees

    Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

  • Monitor customer behaviour

    Oversee, identify and observe the evolution of the customer's needs and interests.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Represent the organisation

    Act as representative of the institution, company or organisation to the outside world.

  • Produce statistical financial records

    Review and analyse individual and company financial data in order to produce statistical reports or records.

  • Achieve sales targets

    Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

  • Perform project management

    Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.

  • Manage securities

    Administer the securities owned by the company or organisation, namely debt securities, equity securities and derivatives aiming to get the highest benefit from them.

  • Manage operational budgets

    Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.

Optional knowledge and skills

keep task records apply knowledge of human behaviour delegate activities work in an organised manner identify customer's needs manage logistics organise labour recreation activities handle customer complaints