Profession cabin crew instructor
Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.
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The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.
- Common aviation safety regulations
The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.
- Pre-flight procedures for IFR flights
Understand pre-flight duties while preparing an IFR flight; read and comprehend flight manual.
- Write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Conduct examination processes for apprentices
Provide examinations to trainees and students on their practical knowledge. Follow procedures to assure transparency and accuracy in the assessment exercise.
- Evaluate education programmes
Evaluate ongoing training programmes and advise on potential optimisation.
- Teach air cabin crew procedures
Teach the procedures and protocols used in aeroplane and aircraft cabins.
- Perform routine flight operations checks
Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
- Satisfy customers
Communicate with customers and make them feel satisfied.
- Analyse work-related written reports
Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.
- Teach customer service techniques
Teach techniques designed to maintain customer service standards at a satisfactory level.
- Apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
- Assist students in their learning
Support and coach students in their work, give learners practical support and encouragement.
- Prepare examinations for vocational courses
Prepare examinations that test both theoretical and practical understanding of the content and the procedures imparted during a course or teaching programme. Develop exams that assess the most important insights that trainees should have gained from participating in the course.