Profession cabin crew instructor

Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.

Personality Type

• Social / Realistic
• Social / Artistic
• Social / Investigative

Knowledge

• Common aviation safety regulations

  The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.

• Pedagogy

  The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.

• Pre-flight procedures for IFR flights

  Understand pre-flight duties while preparing an IFR flight; read and comprehend flight manual.

Skills

• Satisfy customers

  Communicate with customers and make them feel satisfied.

• Conduct examination processes for apprentices

  Provide examinations to trainees and students on their practical knowledge. Follow procedures to assure transparency and accuracy in the assessment exercise.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Perform routine flight operations checks

  Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.

• Apply technical communication skills

  Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.

• Use different communication channels

  Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

• Teach customer service techniques

  Teach techniques designed to maintain customer service standards at a satisfactory level.

• Evaluate education programmes

  Evaluate ongoing training programmes and advise on potential optimisation.

• Assist students in their learning

  Support and coach students in their work, give learners practical support and encouragement.

• Prepare examinations for vocational courses

  Prepare examinations that test both theoretical and practical understanding of the content and the procedures imparted during a course or teaching programme. Develop exams that assess the most important insights that trainees should have gained from participating in the course.

• Analyse work-related written reports

  Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.

• Teach air cabin crew procedures

  Teach the procedures and protocols used in aeroplane and aircraft cabins.

• Write work-related reports

  Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

• Give instructions to staff

  Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

Optional knowledge and skills

Source: Sisyphus ODB