Profession camping ground operative

Camping ground operatives perform customer care in a campsite facility and other operational work.

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Personality Type

  • Conventional / Enterprising

Skills

  • Provide tourism related information

    Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Assist clients with special needs

    Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Comply with food safety and hygiene

    Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.

  • Maintain camping facilities

    Keep campsites or areas for recreation, including maintenance and supply selection.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Optional knowledge and skills

distribute local information materials maintain customer records identify customer's needs process reservations process booking implement sales strategies assess cleanliness of areas detect drug abuse explain features in accommodation venue deal with arrivals in accommodation maintain incident reporting records carry out end of day accounts run errands on behalf of customers implement marketing strategies deal with departures in accommodation