Profession car leasing agent

Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Leasing characteristics

    The clauses present in leasing contracts, the types of leases and their advantages and disadvantages.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • Car controls

    The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.

  • Financial capability

    Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.

  • Types of vehicles

    Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

Skills

  • Moderate in negotiations

    Oversee negotiations between two parties as a neutral witness to ensure that the negotiations occur in a friendly and productive manner, that a compromise is reached, and that everything is compliant with legal regulations.

  • Record customers' personal data

    Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Achieve sales targets

    Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

  • Present reports

    Display results, statistics and conclusions to an audience in a transparent and straightforward way.

  • Communicate by telephone

    Liaise via telephone by making and answering calls in a timely, professional and polite manner.

  • Write leasing reports

    Keep written records of leasing agreements.

  • Negotiate sales contracts

    Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.

  • Listen actively

    Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

  • Handle lease agreement administration

    Draw up and handle the contract between a lessor and lessee that allows the lessee rights to the use of a property owned or managed by the lessor for a period of time.

  • Advise on vehicle characteristics

    Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.

  • Meet deadlines

    Ensure operative processes are finished at a previously agreed-upon time.

  • Handle financial transactions

    Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

  • Managing a business with great care

    Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.

  • Review completed contracts

    Review content and check accuracy of completed contracts.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Process data

    Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Optional knowledge and skills

use customer relationship management software perform multiple tasks at the same time adapt to changing situations financial jurisdiction teamwork principles speak different languages prospect new customers contract law follow quality standards

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