Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.
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- Conventional / Enterprising
- Customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
- Process refunds
Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Manage theft prevention
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
- Issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Ensure customer focus
Attitude that puts customers at the centre of the business in all cases.
- Use different communication channels
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Operate cash point
Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
Optional knowledge and skillscount money weigh materials pack merchandise for gifts direct customers to merchandise put up price tags train employees package purchases in bags teamwork principles sales argumentation sales promotion techniques reserve merchandise for customers maintain transaction's reports maintain check-out area cleanliness process loyalty schemes
Common job titles
- Mail services clerk
- Billing clerk
- Team member/cashier/barista
- Court clerk
- Grocery team member (ft or pt)
- Crew member/cashier
- Store clerk
- Cashier job
- Customer service representstive
- Stock clerk