Profession cashier

Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

Knowledge

  • Customer service

    Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.

Skills

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Ensure customer focus

    Attitude that puts customers at the centre of the business in all cases.

  • Use different communication channels

    Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Operate cash point

    Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Process payments

    Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.

  • Manage theft prevention

    Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.

Optional knowledge and skills

teamwork principles pack merchandise for gifts reserve merchandise for customers maintain transaction's reports put up price tags process loyalty schemes maintain check-out area cleanliness package purchases in bags sales argumentation weigh materials count money train employees direct customers to merchandise sales promotion techniques