Profession casino cashier

Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers' signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.

Personality Type

• Conventional / Enterprising

Skills

• Process payments

  Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.

• Focus on service

  Actively look for efficient ways to help people.

• Manage cash flow

  Take bets, pay out winnings and manage the cash flow.

• Prevent money laundering in gambling

  Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.

• Handle incidents

  Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.

• Keep task records

  Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

• Carry out inventory control accuracy

  Implement control procedures and documentation related to inventory transactions.

• Apply numeracy skills

  Practise reasoning and apply simple or complex numerical concepts and calculations.

• Show good manners with players

  Be polite and show good manners towards players, by-standers and other audience.

• Follow ethical code of conduct of gambling

  Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.

• Take care of personal appearance

  Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.

• Communicate with customers

  Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

• Exchange money for chips

  Exchange legal tender for gaming chips, tokens or ticket redemption.

• Handle customer complaints

  Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Optional knowledge and skills

Source: Sisyphus ODB