Profession casino cashier
Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers' signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.
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- Conventional / Enterprising
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Exchange money for chips
Exchange legal tender for gaming chips, tokens or ticket redemption.
- Apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
- Carry out inventory control accuracy
Implement control procedures and documentation related to inventory transactions.
- Follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
- Show good manners with players
Be polite and show good manners towards players, by-standers and other audience.
- Handle incidents
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.
- Take care of personal appearance
Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.
- Keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
- Manage cash flow
Take bets, pay out winnings and manage the cash flow.
- Process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Focus on service
Actively look for efficient ways to help people.
- Prevent money laundering in gambling
Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Optional knowledge and skillslegal standards in gambling casino policies company policies report to gaming manager apply company policies monitor gaming room communicate house rules
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