Profession civil service administrative officer

Civil service administrative officers perform administrative duties in civil service organisations and government departments. They ensure record maintenance, handle enquiries and provide information to the public, either in person, through emails or phone calls. They support senior staff, and ensure a fluent internal flow of information.

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Personality Type

  • Enterprising / Conventional

Knowledge

  • Public finance

    The economic influence of the government, and the workings of government revenue and expenditures.

  • Bookkeeping regulations

    The methods and regulations involved in the process of accurate bookkeeping.

  • Legislation procedure

    The procedures involved in the making of laws and legislation, such as which organisations and individuals are involved, the process of how bills become laws, the proposal and reviewing process, and other steps in the legislation procedure.

Skills

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Ensure information transparency

    Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.

  • Respond to enquiries

    Respond to enquiries and requests for information from other organisations and members of the public.

  • Supervise daily information operations

    Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

  • Liaise with politicians

    Liaise with officials fulfilling important political and legislative roles in governments in order to ensure productive communication and build relations.

  • Archive documentation related to the work

    Select relevant documentation related to the ongoing or complete work and take steps to archive it in a way that ensures its future accessibility.

  • Manage administrative systems

    Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

Optional knowledge and skills

maintain relationships with government agencies use microsoft office recruit employees coordinate events conduct workplace audits office software ensure compliance with policies budgetary principles manage staff handle financial transactions order supplies audit techniques manage budgets inspect government expenditures inspect government incomes fix meetings write meeting reports liaise with local authorities manage accounts