Profession club host / club hostess
Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Club host/club hostess Jobs: Open positions
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- Assist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Assist guest departure
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
- Deal with aggressive behaviour
Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.
- Monitor guest access
Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
- Greet guests
Welcome guests in a friendly manner in a certain place.
- Maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Assist VIP guests
Help VIP-guests with their personal orders and requests.
- Handle veterinary emergencies
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Enforce regulations of selling alcoholic beverages to minors
Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.
- Maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Optional knowledge and skillstend to guests with special needs prepare alcoholic beverages prepare mixed beverages accommodate special seating devise special promotions take food and beverage orders from customers arrange tables clean surfaces control crowd beverage products advise guests on menus for special events serve beverages process reservations alcoholic beverage products handle cash flow
Source: Sisyphus ODB