Profession club host / club hostess

Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.

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Personality Type

  • Enterprising / Social
  • Enterprising / Conventional
  • Social / Enterprising

Skills

  • Maintain relationship with customers

    Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

  • Greet guests

    Welcome guests in a friendly manner in a certain place.

  • Deal with aggressive behaviour

    Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

  • Assist VIP guests

    Aid VIP-guests with their personal errands and requests.

  • Assist customers

    Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

  • Maintain customer service

    Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

  • Handle customer complaints

    Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

  • Handle veterinary emergencies

    Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

  • Enforce regulations of selling alcoholic beverages to minors

    Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.

  • Assist guest departure

    Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.

  • Monitor guest access

    Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

Optional knowledge and skills

control crowd devise special promotions serve beverages accommodate special seating prepare alcoholic beverages alcoholic beverage products process reservations clean surfaces advise guests on menus for special events handle cash flow take food and beverage orders from customers prepare mixed beverages beverage products arrange tables tend to guests with special needs