Profession commercial sales representative
Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
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- Enterprising / Conventional
- Conventional / Enterprising
- Characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Characteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
- Customer relationship management
The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
- Product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
- Sales promotion techniques
The techniques used to persuade customers to purchase a product or a service.
- Sales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
- Implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
- Maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
- Prospect new regional contracts
Identify and win regional contracts/tenders for expanding stores.
- Contact customers
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Ensure compliance with purchasing and contracting regulations
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
- Keep records on sales
Keep records the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records as well as possible, in order to facilitate improvements in the sales department.
- Respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
- Use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
- Keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
- Apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
- Demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
- Implement customer follow-up
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
- Record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
- Ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
- Communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
- Prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
- Carry out sales analysis
Examine sales reports to see what goods and services have and have not sold well.
- Ensure customer focus
Attitude that puts customers at the centre of the business in all cases.
- Advise on merchandise features
Provide counsel on the buying of merchandise such as goods, vehicles or other objects, as well as providing information on their features and attributes to clients or customers.
- Answer requests for quotation
Make up prices and documents for the products that customers may purchase.
- Guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Demonstrate motivation for sales
Show incentives that drive someone to reach sales goals and business targets.
Optional knowledge and skillsoutdoor advertising deliver a sales pitch dairy and edible oil products consumer protection types of media hardware industry media planning beverage products monitor media industry research figures perfume and cosmetic products types of maritime vessels office equipment ict software specifications develop media strategy production processes e-procurement international commercial transactions rules issue sales invoices e-commerce systems perform media outlets research handle financial transactions analyse consumer buying trends electronic communication show diplomacy market pricing stay up to date with social media apply social media marketing media formats work with advertising professionals develop promotional tools electronic and telecommunication equipment types of aircraft chemical products advertising techniques process payments monitor after sales records provide advertisement samples implement marketing strategies household products credit card payments glassware products speak different languages clothing and footwear products
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