Profession computer games, multimedia and software specialised seller

Computer games, multimedia and software specialised sellers sell software products in specialised shops.

Would you like to know what kind of career and professions suit you best? Take our free Holland code career test and find out.

Personality Type

  • Enterprising / Conventional

Knowledge

  • E-commerce systems

    Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

  • Multimedia systems

    The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.

  • Sales argumentation

    Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

  • Characteristics of products

    The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

  • ICT software specifications

    The characteristics, use and operations of various software products such as computer programmes and application software.

  • Video-games trends

    Latest developments in the video-games industry.

  • Characteristics of services

    The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

  • Video-games functionalities

    Characteristics and insights of video-games in order to advise customers accordingly.

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Office software

    The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.

Skills

  • Maintain store cleanliness

    Keep the store tidy and clean by hovering and mopping.

  • Organise product display

    Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

  • Sell gaming software

    Sell games, consoles, gaming computers and gaming software.

  • Carry out active selling

    Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

  • Carry out order intake

    Take in of purchase requests for items that are currently unavailable.

  • Sell software personal training

    Sell personal training services to customers who bought software products from the shop.

  • Operate cash register

    Register and handle cash transactions by using point of sale register.

  • Issue sales invoices

    Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

  • Stock shelves

    Refill shelves with merchandise to be sold.

  • Demonstrate products' features

    Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

  • Organise storage facilities

    Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

  • Sell software maintenance contracts

    Sell software maintenance services for permanent support of sold products.

  • Carry out products preparation

    Assemble and prepare goods and demonstrate their functionalities to customers.

  • Monitor stock level

    Evaluate how much stock is used and determine what should be ordered.

  • Use different communication channels

    Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.

  • Prevent shoplifting

    Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Demonstrate functionality of software products

    Demonstrate to customers the features and functionalities of software products.

  • Sell software products

    Sell software programs and applications to customers according to their personal needs.

  • Demonstrate functionality of video games

    Demonstrate to customers the features and functionalities of video games.

  • Examine merchandise

    Control items put up for sale are correctly priced and displayed and that they function as advertised.

  • Plan aftersales arrangements

    Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

  • Identify customer's needs

    Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

  • Process refunds

    Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

  • Guarantee customer satisfaction

    Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

  • Provide customer guidance on product selection

    Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

  • Ensure compliance with legal requirements

    Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

  • Apply numeracy skills

    Practise reasoning and apply simple or complex numerical concepts and calculations.