Profession debt collector

Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.

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Personality Type

  • Enterprising / Conventional
  • Conventional / Enterprising

Knowledge

  • Debt collection techniques

    The techniques and principles used to collect overdue debt from customers.

  • Debt classification

    The different classifications of debt such as public and publicly guaranteed debt, private non-guaranteed credits, central bank deposits, etc.

  • Credit control processes

    The various techniques and procedures applied to ensure that credit is given to the suitable customers and that they pay on time.  

  • Debt systems

    The processes needed to obtain goods or services before payment and when a sum of money is owed or overdue.

Skills

  • Show diplomacy

    Deal with people in a sensitive and tactful way.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Handle conflicts

    Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems.

  • Facilitate official agreement

    Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.

  • Use communication techniques

    Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

  • Enforce customer's debt repayment

    Monitor customers to pay all debts and amounts due; negotiate return of merchandise.

  • Keep task records

    Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

  • Calculate debt costs

    Calculate the amount of money owed and apply basic numeracy principles to do so.

  • Perform debt investigation

    Use research techniques and tracing strategies to identify overdue payment arrangements and address them

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Communicate with customers

    Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

  • Secure sensitive customer's information

    Select and apply security measures and regulations related to sensitive customer information with the aim of protecting their privacy.

  • Maintain client debt records

    Preserve a list with the debt records of clients and update it regularly

  • Assess customers

    Quickly compose a picture of a customers’ personal circumstances, needs and preferences.

  • Pose questions referring to documents

    Revise and formulate questions in regards to documents in general. Investigate about the completeness, confidentiality measures, style of the document, and specific instructions to handle documents.

Optional knowledge and skills

meet deadlines product comprehension consumer protection office software organisational structure present reports counsel clients law of obligation civil process order