Profession department store manager

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    department store manager

Department store managers plan, organise, direct and control the activities of a department store, following the company guidelines.

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Personality Type

  • Enterprising / Conventional

Tasks department store manager

  • Formulate policies and operating procedures for the store, following the company guidelines.
  • Plan and organize store activities.
  • Assign tasks to staff and delegate responsibilities.
  • Prepare budgets and approve budget expenditures, and determine prices and discount rates.
  • Perform human resources activities, including recruitment and dismissal of staff.
  • Supervise and monitor staff performance.
  • Ensure that adequate reserves of merchandise are held, and that stock keeping is carried out efficiently.
  • Liaise with other managers and staff, e.g. to provide information about merchandise, procedures, performance and new initiatives, to organize special promotions, etc.
  • Handle customer complaints, comments and queries regarding sales and service.
  • Ensure standards for quality, customer service, health and safety and security are met.
  • Analyze and interpret customer preferences, market trends, competitors' activities and operational records, and initiate changes to increase sales and improve efficiency.
  • Promote the store locally by liaising with the community, newspapers, schools, etc.

Related professions supermarket, department store

  • Check-out operator
  • Client information clerk
  • First line supervisor supermarket
  • Retail chain manager
  • Sales assistent supermarket, department store
  • Sales demonstrator
  • Shelf stacker
  • Shop or shopping centre attendant
  • Shopping centre manager

Knowledge

  • Product comprehension

    The offered products, their functionalities, properties and legal and regulatory requirements.

  • Company policies

    The set of rules that govern the activity of a company.

Skills

  • Train employees

    Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

  • Set sales promotions

    Reduce the selling price of products, in order to maximise revenue at various periods of the year.

  • Manage budgets

    Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.

  • Monitor shelves loading

    Monitor the loading of products on shelves; ensure that items are placed correctly and in a timely fashion.

  • Plan marketing campaign

    Develop a method to promote a product through different channels, such as television, radio, print and online platforms, social media with the aim to communicate and deliver value to customers.

  • Manage staff

    Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

  • Build business relationships

    Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.

  • Implement sales strategies

    Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.

  • Have computer literacy

    Utilise computers, IT equipment and modern day technology in an efficient way.

  • Perform multiple tasks at the same time

    Execute multiple tasks at the same time, being aware of key priorities.

  • Plan marketing strategy

    Determine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions to ensure that goals are achieved efficiently and over a long term.

  • Manage the store image

    Ensure the store's concept is properly advertised through different channels, and that the image is consistent with the product display and staff behaviour.

  • Create solutions to problems

    Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.

  • Provide customer follow-up services

    Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

  • Implement marketing strategies

    Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.

Optional knowledge and skills

set up pricing strategies recruit employees coach team on visual merchandising supervise brand management health, safety and hygiene legislation employment law characteristics of products define brand identity characteristics of services