Profession domestic butler

Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arrangements and restaurants, valeting and clothing care.

Personality Type

• Enterprising / Conventional

Skills

• Manage staff

  Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

• Arrange tables

  Organise and dress tables to accommodate special events.

• Greet guests

  Welcome guests in a friendly manner in a certain place.

• Check dining room cleanliness

  Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness.

• Communicate by telephone

  Liaise via telephone by making and answering calls in a timely, professional and polite manner.

• Maintain personal hygiene standards

  Preserve impeccable personal hygiene standards and have a tidy appearance.

• Schedule shifts

  Plan staff time and shifts to reflect the demands of the business.

• Oversee guest laundry service

  Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.

• Maintain relationship with customers

  Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

• Manage maintenance operations

  Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.

• Serve food in table service

  Provide food at the table whilst maintaining high level of customer service and food safety standards.

• Coach employees

  Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.

• Serve wines

  Provide wine using proper techniques in front of the customers. Open the bottle correctly, decant the wine if needed, serve and keep the wine in the proper temperature and container.

• Organise wine cellar

  Systematise the wine cellar to ensure an appropriate amount and variation of wine and carry-out efficient and effective stock rotation.

• Give instructions to staff

  Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.

• Serve beverages

  Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

Optional knowledge and skills

Source: Sisyphus ODB